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Sytner Birmingham BMW recently finished their refurbishment on the New Car showroom, which showcases the latest BMW corporate image. The newly refurbished showroom holds 12 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today.
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Excellent service as always - that is why I keep buying BMW's.
5 star service
Very good service from the advisor from start to end (kept informed)
My name and address details were still incorrect, despite advising Sydneys of this a few months ago. The safety work was not done, with no real explanation.
raj Basran is excellent and only reason why we go there
I was informed at every stage what was happening
car ready on time, cleaned etc
Continued satisfaction, works were done on time and collected car at the agreed time.
had to wait to be seen to pick up the car
Sytner BMW set the standard for customer service and install confidence in the customer that all issues will be dealt with in a professional manner.
Very satisfied raj explained everything throughly and put my mind at rest.
Usually very efficient, punctual and courteous at Sytner Birmingham
Service carried out effectively by Sytner, Birmingham. The only disappointment was as part of the valeting of the interior someone decided to wipe the Sat Nav and dashboard dials screen with, I suspect, a type of spray which has left wipe streaks
long time my own experience or since I bought the car.
As before,great customer service all round!!!
car is 20 year old, another bmw before. Excellent service
Completely satisfied or I had to do was make a call to book the vehicle in.
as above. they seem to work around my needs effortlessly
Fast and business-like.
just waiting for an answer on air con issue
I was very happy with the level of service provided and staff were very friendly and polite.
Please refer to the notes in question 1 above
Hassle free arranging service, pick up and return of car very good.
I explained that the priority work was to investigate steering wheel wobble under braking. However, this was ignored, and steering wheel airbag recall work was prioritised ahead of my request. This meant I had to take an under-prepared car on my 20
Car was promptly booked in for service and collected and delivered back to me when promised
Fault rectified as per the agreed schedule. Health checks completed and included video record
They sorted problem straight away
Staff are amazing make you feel welcomed
Customer service was first class!
Every visit to Sytner has offered the very best customer service and workmanship. The Front of Housestaff are excellent and Sytner mechanics have always carried out their work to the highest
They were very efficient in servicing my X1.
Give me a chance to have a walk round the showroom
customer service is brilliant!
Car was ready on time and washed etc
Took the car in at 8Collected at 4.30All work doneKept in touch by Bmw to what had to be or not be done
Everything that needed to be done was done and Gareth went out of his way to explain my concerns relating to the recall.
Very efficient and car returned in good clean condition,showing that staff went above and beyond.
Raj Basran is always welcoming and a top man to deal with also looks after me 100% every time
Not overly satisfied as there was work outstanding.
Car was given back valeted
Car was fixed and kept up to date at all times
Said what you were going to do.
Same as above question
Honest advice with no over powering sales techniques.
They stay in contact very polite efficient and most of professional.
Took ages of me calling to chase the unresolved problem, people away orjust no telephone call back.
My service was carried out well and on timeI was kept informed at all times
Nothing to fault. Exactly as expected.
Was kept fully informed
Liz Harrington is been very helpful in every step from dropping the car to keeping us update about the progress of the work over the phone to the point of collecting.Thank you Liz.
They do what they say. Make sure there customer goes with smile.
Sww answer to question 1.
Quickly booked in with the courtesy car ready. The major service was completed before close of play on the same day with great Service from the advisor.
MOT and service carried out as per recds speedy return of vehicle washed and cleaned
Although it is my first experience with BMW, it is not my first time taking a car in for an MOT/service. The difference in service is aparent, with BMW's care distinctly ahead of my experiences with other manufacturers.
Very fast and efficient
You were not always able to provide an indication of work required and costs. Only £5 for taxi. Module upgrade recommended costing approx £150 but rep unsure what this meant and didn't get back to me as stated.Lack of weekend courtesy cars.
Don't think it's great for booking to go through a call centre instead of individual garage
No personal welcome. Left waiting for extended periods. No offer of any form of refreshment whilst waiting. I felt like an inconvenience rather than a valued BMW Customer.
Again, service was great, really easy process.
Great car following service was clean and amazing to drive.
Only thing that let it down was the initial contact when trying to book in for service and the desire not to answer a question regarding cars eligibility for service under existing service contract.
Service receptionist and the service engineer done a good job on my service and extremely satisfied
People were very friendly, however I did not think the quality of the internal and external wash of the vehicle was good.
I had no problem after the service was completed .
Good service centre at Tamworth and Birmingham. Friendly staff. Bought from Sytner twice before. Cars always cleaned to high standard.
Didn't feel valued and the welcome was poor. Complacent best describes the approach of staff.
Well, they very nice to me and my son, but left me without clear instructions on how to set things up on my vehicle, some of which I have not yet been able to get set up.
Adam Qureshi was the person dealing with me and he was very helpful in showing me the range available and being able to get me a car which was to a specific specification and was within my desired budget, he kept me up to date every day.
Dan salesman no pressure listened to what I wanted and delivered. Replied to emails.
We managed to purchase a car and drive it away on the same day.
I didn't get much joy out of the used car section, so I drove home disappointed. That week I get a phone call from Robyn Moscrop and she convinced me that the new car sales team at Birmingham BMW Sytner are the team that wont disappoint.
The service we received from the sales was first class everything from start to the finish of our car we were notified fantastic through out .
High number of email and contact calls
Accommodated my request on day to collect the car and everything went smoothly.
We had the car delivered
Excellent customer focused experience
One star off because I had to ask for the BMW deposit contribution to be added to the invoice.
Although my purchase was fairly speedy in order to take advantage of an end of month deal - Zoe, Liam, Amy and the team at Sytner BMW, Birmingham looked after me. The handover was faultless and felt special enough given the quick tiurn around.
Very pleased warm welcome an everything throughly gone through with me about the car
As stated above. I met Adam Qureshi who took me out for a test drive, talked me through all the options and made the whole process simple and stress free. When I picked up my car its was under wraps so I got to unveil my new BMW.
Flawless experience. Smooth from start to finish and all of my questions answered. Kept up to date continuously
The whole experience of buying my car through Sytners in Birmingham has been smooth and seamless. Nothing has been too much trouble and my contact Andy Shortland has been excellent!
Was kept informed on when delivery would be and was on time.
I had doubts about the color I had chosen. When I arrived, my new car was covered and I was asked to unveil my new, beautiful BMW. Little touches like this make for an unforgettable experience.
Excellent customer service.