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Sytner Birmingham.

Central Birmingham's Authorised BMW and BMW i Dealer.

Explore the retailer

Sytner Birmingham BMW

Sytner Birmingham BMW recently finished their refurbishment on the New Car showroom, which showcases the latest BMW corporate image. The newly refurbished showroom holds 12 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today.

Meet the team

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Matt Hancox

Head of Business

Mel Bogle

New Car Sales Manager
  • Department Sales

Stuart Hodson

Used Car Sales Manager
  • Department Sales

Sean Purves

Aftersales Manager
  • Department Service

Richard Aston

Parts Team Leader
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

seemed a bit disorganised, car park full on arrival; not offered a drink; later on collection, I was ushered outside at end of day to collect vehicle and waited a further 10 mins for other vehicle keys to be retrieved to enable my vehicle return.

Service

From booking to collecting the car all seamless with progress reports.

Service

Attention to detail and Gareth are excellent.

Service

I'm not certain that the issues I was experiencing with the car have been resolved

Service

Excellent service

Service

Exactly what was required.

Service

No phone call prior to visit or after Invoice does not have my address on it...just random letter...which is very bizarre

Service

The service was of average standard. I have had better at other BMW centers. I was not particularly impressed that I had to immediately fill the loan car before I could make my way to work.

Service

price support issue , but otherwise very supportive

Service

Excellent service as always

Service

Not very Happy

Service

This communication comes to you in a state of distress, disturbance and deep disappointment. Having repeatedly taken my car to Sytner Birmingham and Tamworth for the past 5 months for a problem that continues to occur

Service

Very good service from Andy Shortland in terms of providing a car whilst mine was being worked on. Natasha gave regular updates on the work. Luke in parts matched the prices as best he could after I was quoted by Douglas Park.

Service

My last experience was nigh on farcical. With a cold call saying my car was due in for filter changes and then finding that it was for a full on service/MOT. Made to wait 45 mins to collect the car after they called to say it was ready, no apology.

Service

Problem (damaged tyre) dealt with very quickly and effectively, car returned on time and fully checked and cleaned.

Service

Took a long time to get seen. During the day I got a video message about a potential issue with my tire, this was not mentioned at all when collecting the car so very confusing.

Service

Service was good, efficient and with a smile.

Service

All the repairs on my car were carried out efficiently and earlier than expected.

Service

First class service

Service

I have called up few BMW service centres for my first service. Every time I was given a different price. I am so puzzled as to why this is like this. My previous visit to Sytner Birmingham, I have taken a quote and that was the cheapest.

Service

Excellent staff, efficient and friendly. Good to see same people year on year. Gareth Jenkinson particularly good, also 'Oliver.'

Service

Excellent service staff, car parking very difficult.

Service

When ever I've had any dealings with Sytner Birmingham I've always had excellent service.

Service

My car didn't get a wash. It's the little things like this that make the difference.

Service

Feel I am been fobbed off .

Service

See above... Furthermore I sent an email asking if the tyre had been replaced to which I am still waiting a response more than a week later

Service

The way Peter went above and beyond to get me the car I wanted

Service

The car didn't run smoothly following the service and I had to call BMW Assist. The air filter had not been fitted correctly. If BMW charge premium prices, they should at least offer a premium service. Thank goodness for BMW Assist!

Service

I was advised the car would be washed and vacuumed. The wash was apparently a mechanical wash, which was very poor and the car was still dusty and covered in marks on collection.

Service

I collected my car after a 1st year inspection but the interior of the car had a film over the dashboard, etc as if it had been wiped with a dirty wet cloth.

Service

Really pleased. Couldn't fault anything.

Service

Service advisor Natasha is fantastic

Service

Very good service .

Service

Again, very informative from Natascha McGovern and made me feel like I was important and not just 'another customer'. Will definitely be requesting her again for my next service or anything I need doing there.

Service

Ready on time for completion

Service

Main issue was resolved, however an issue with the power socket at the front was said to be resolved but clearly had not been tested as still faulty resulting in having to re-visit despite the car being there overnight. A few weeks later not been.

Service

Good service, brake fluid replaced as required and priced as stated. Offered a free coffee. On hindsight I would have booked an earlier slot to have been away sooner as took slightly longer than I expected.

Service

Absolutely fantastic service provided by Jo - she really interacts with us and is a clear example of someone who knows her customers, which is the best way to provide customer service.

Service

A little disappointed to discover after my MOT when the vehicle had been washed and vacuumed there was still some mud in the back floor. I have taken a photo which I was going to show but not had the chance.

Service

Everyone kept their promises. It was easy to book , drop off and collect

Service

Natasha was very helpful, I have no problem with the people at Sytner it's the car itself and any kind of service from BMW. I would say parking is a real issue at Birmingham when dropping off the car, it was so busy and people double parked.

Service

Helpful service agent. Kept me informed of progress.

Service

Well clean & washed.All required information was provided

Service

My car was booked into service, initially the car was not cleaned, the car then had to go back for further repairs, the car was cleaned but did seem to be completed in a rush as the water was not dried off and not cleaned from inside.

Service

This time I had an very good adviser. That made me felt better. At least my car was fixed and no leaking right now.

Service

Completely satisfied exceot for the fact that the invoice/MOT didn't have a report attached giving details of tyre tread depths etc. as has been my previous experience at other BMW centres

Service

I've requested an invoice on my last to visits for big jobs covered by BMW extended warranty, only not to receive.

Service

Very happy with the service from reception to car delivery.

Service

I was unhappy that my personalised seat adjustments had been moved and saved so it took some time to fiddle with the seat adjustments to get comfortable again! There must be a way the service can be done without changing my saved seat settings?

Service

Great customer service.

Service

Would have been nice to have received a call in respect of the boot book as I had intended for it to be replaced as a chargeable item.

Service

The customer service was very good & professional.

Service

I would have given a 5 but i had to wait 2.5hrs for an MOT when i was told it would only take 1.5hrs tops.

Service

I came to have 3 things done to the car: to fix a problem with the CD slot under warranty, to have the tyre pressure monitors checked, and to fit a BMW dashcam. None of these were done or done satisfactorily.

Service

No care given to customer just a desire to try and sell me options I did not require. Car also returned without service light settings being reset.

Service

See above

Service

As per original comment - cant thank Liam highly enough

Sales

It was nothing special. I would have expected more but it is what it is. With the car I was buying and the money I was spending I had asked if they could have supply me with a full tank of petrol. Never got it. Really disappointed.

Sales

Excellent service by Sytner

Sales

I had no intention of buying a new car that day. I had just come in to pick up my car that had been recalled. Aadam Sattar approached me and his friendly and professional demeaner put me at ease. He wasn't pushy and got me the best deal.

Sales

Completely satisfied. I was given lots of support and Advice from BMW Birmingham in my purchase.

Sales

Considering the fact I bought a new vehicle, there wasn't a complementary gift I.E flowers etc. Other well known German manfactures ensure their customers are provided with a gift.

Sales

Mel Bogle was fantastic

Sales

The team were fantastic on the day! They went the extra mile (literally - drove me to the bank & back to get my bank statement!) The car reveal in the private room was a total surprise, made the purchase feel that extra bit more special

Sales

Our car was delivered to us! Andy Shortland was very helpful during the sales process

Sales

Exceptional service from Sytner BMW particularly from Stephen and Liam. Hence why I travelled to Birmingham to collect the vehicle rather than dealing with a London based centre.

Sales

Again customer services were faultless

Sales

Sales team at Birmingham Sytner Adam and Mel kept us well informed throughout the process. Team went out there way to find the right vehicle for us and overall process was very quick and efficient.

Sales

Exceptional customer services from all involved at Sytner BMW Birmingham . A special mention for Andy Shortland, Liam and Mel for making this dream BMW purchase possible