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Sytner Birmingham BMW recently finished their refurbishment on the New Car showroom, which showcases the latest BMW corporate image. The newly refurbished showroom holds 12 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today.
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Lovely service very quick
Excellent customer services
Very good service from Raj, helpful, polite and most importantly, rang me when he said he would. Parts came quickly and car was returned clean.
Again made sure my car was fixed within the day even though I hadnt pre booked
I called on Monday and was promised a call back to book in my puncture. Nobody called. I went to the dealership on Tuesday and told them and they resolved and booked me in immediately.
As above, had to chase 3 times now as to when work has been booked in, is a courtesy car available, not easy to deal with
Service carried out fine no issues
Service was completed promptly. I was kept informed and contacted as soon as it was completed.
James kept me informed throughout the mot for my car
Went out of the way to help me
Good service but could have been better as I was not informed why there was no clips holding my kit on the wing.
Sytner Birmingham is only the best service place from my BMW because of Natascha McGovern. I recently had a very bad experience from Sytner Birmingham used cars sales, WHERE THEY SOLD THE CAR WITH FRONT SCREEN CRACK, CHIPPED BACK LIGHT ALSO BODY MARK
Completely satisfied as Oliver went out his own way to arrange a courtesy vehicle.
kept informed of progress, topped up with tea/coffee.free papers to read whilst waiting
The error message on engine happened straight after left the BMW garage.
As always, Gareth Jenkinson in the servicing team was extremely efficient, polite and friendly. Always a pleasure to deal with Gareth.
i was well looked after while waiting for my car
Good value for money and everything was completed on schedule
Professional...video of service issues
The Service Advisor ( Raj Basran) was extremely helpful, told me what was wrong with the car, explained the options & let me decide what I wanted to be done on the car. Felt extremely comfortable with his advice, and delighted with work done on car.
Service dept is excellent. staff are very helpful and accommodating. They take the time to understand any issues and check to ensure everything is satisfactory.
Very comfortable in leaving my vehicle with BMW knowing that it was in professional hands and to be looked after with 100% guarantee that I will come to collect a car which has a BMW seal of approval.
I received a call from your service centre booking agent informing me that a service was due on my car ( even though I had one 6 months previously. Agreed to go. When I arrived informed no service due but could do MOT. Then told no MOT due as less th
The actual service was good but while my car was with BMW its been take out of the centre by May by technician which ended up in me receiving a parking fine. BMW did settle the fine but so far I havent received the reason why my car was taken out
Friendly and helpful staff, receptionist asked me for coffee a couple times which I found very caring.
I never had to question what was being explained to me.
Raj always makes it a pleasure experience for me!
Service was good on this day
Very happy as I was looked after from the moment I walked through the doors. I required pictures of the damage to my tyre and without having to ask the advisor had noted it all down and printed the pictures for me very very please.
Great service and kept informed
It was a good service and really convenient to my work place.
as above, good people to deal with, easy to get to, good price
I was completely satisfied with the experience.
It was smoothly handled and I was kept informed
Excellent service! The staff are incredibly knowledgeable. They do all they can to ensure they understand the issues/ concerns & provide appropriate & accurate guidance. They provide regular updates on the progress of vehicle. Thank you Joanne
Quick and easy . Very managed . All the staff know what they are doing .
I'm satisfied with the work that have been carried out on my vehicle
Very good service
I committed to mot at BMW as it would include car wash and valet. Taking the car away I noticed the gear stick area and dashboard still had the same level of dirt/dust. I was disappointed as had to pay out yet again to get car cleaned. #nothappy
Excellent service and very helpful
At my last visit to sytner BMW, my car was due it's MOT, I also asked for an inspection 2 service, and four new tyres, all the work was completed within the time they said and it was very reasonably priced.
Promp polite thorough service . caring sincere approach .
Raj Basran always looks after me extremely well when the car is being serviced
I am really impressed with the customer service everytime when i visit BMW showroom.
Please refer to the above answer.
Brilliant service. Great people !
Because the level of customer service which i recieve everytime i go to the BMW showroom.
Where a problem was identified, sales and service sorted the problem without hesitation or deviation.
Raj made sure I understood what was going to be happening during my service and gave me assurances that if I wasn't happy with anything following the service, then I should come back
Everything went smoothly. Good service.
Sytner Birmingham have tried their best but are reliant on what BMW direct tell them to do
Excellent. I love this team. They are caring and easy to converse with - I never feel as an inconvenience no matter how minor the question.
Raj Basran was in excellent service advisor. Having had awful service at Sytner Tamworth Raj has renewed by faith in the BMW and the Sytner brand.
Joanne always looks after me really well and has done for a number of years.
Good customer service
I believe very satisfied should rate higher than completely satisfied - if you disagree then Id say I was completely satisfied!
Staff with good knowledge and skills
Mr Raj Basran was very helpful, polite and answered all my questions.
Whilst not the dealers fault the lack of service from BMW reflects on the overall experience I'm afraid.
All the staff both in service reception and in the workshop are well trained helpful and willing to do their utmost to help the customers
Raj was fantastic. He managed to get my car booked in within a reasonable amount of time from quote to service day. He kept me informed at all stages and the car was ready before he said it would be! Very happy with their customer service.
Efficient and polite customer interfacing and delivered on everything promised in a timely fashion. Also showed flexibility in time lines to collect the new vehicle which really assisted with my own work commitments.
I have had many BMW`s before and wasn't disappointed this time. I was extremely satisfied with the whole experience. My next car will also be from the same BMW salesmen/centre.
I have now bought 3 cars from Mel Bogle at Sytner and each time he has been helpful, attentive and very quick to respond.
Basically Adam Queshi and Amy Bent were fantastic, i wouldn't have bought the car if it wasn't for them.
Process was very easy, i was never hassled or constantly contacted. The staff at BMW Sytner Bham did everything and was very professional
The salesperson, Adam Qureshi was excellent. Very friendly and very professional and he looked after me very well.
Andy Shortland was very helpful and friendly. Liam did well with the finance deal.
I felt as though I was a very valued customer
Well looked after
BMW were very professional and everything went smoothly.
Really good. I went in to get a bulb fixed on my BMW and came out with a new car ready for 2 weeks later. Fantastic service. Informed. professional and friendly. Will always recommend.
Great sales team