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Sytner Birmingham.

Central Birmingham's Authorised BMW and BMW i Dealer.

Explore the retailer

Sytner Birmingham BMW

Sytner Birmingham BMW recently finished their refurbishment on the New Car showroom, which showcases the latest BMW corporate image. The newly refurbished showroom holds 12 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today.

Meet the team

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Matt Hancox

Head of Business
  • Years in the company

Roman Zawadzki

New Car Sales Manager
  • Years in the company
  • Department Sales

Stuart Hodson

Used Car Sales Manager
  • Years in the company
  • Department Sales

Sean Purves

Aftersales Manager
  • Years in the company
  • Department Service

Richard Aston

Parts Team Leader
  • Years in the company
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Lovely service very quick

Service

Excellent customer services

Service

see above

Service

Very good service from Raj, helpful, polite and most importantly, rang me when he said he would. Parts came quickly and car was returned clean.

Service

Again made sure my car was fixed within the day even though I hadn’t pre booked

Service

No problems

Service

I called on Monday and was promised a call back to book in my puncture. Nobody called. I went to the dealership on Tuesday and told them and they resolved and booked me in immediately.

Service

As above, had to chase 3 times now as to when work has been booked in, is a courtesy car available, not easy to deal with

Service

Service carried out fine no issues

Service

Service was completed promptly. I was kept informed and contacted as soon as it was completed.

Service

James kept me informed throughout the mot for my car

Service

Went out of the way to help me

Service

Good service but could have been better as I was not informed why there was no clips holding my kit on the wing.

Service

Sytner Birmingham is only the best service place from my BMW because of Natascha McGovern. I recently had a very bad experience from Sytner Birmingham used cars sales, WHERE THEY SOLD THE CAR WITH FRONT SCREEN CRACK, CHIPPED BACK LIGHT ALSO BODY MARK

Service

Completely satisfied as Oliver went out his own way to arrange a courtesy vehicle.

Service

kept informed of progress, topped up with tea/coffee.free papers to read whilst waiting

Service

The error message on engine happened straight after left the BMW garage.

Service

As always, Gareth Jenkinson in the servicing team was extremely efficient, polite and friendly. Always a pleasure to deal with Gareth.

Service

i was well looked after while waiting for my car

Service

Good value for money and everything was completed on schedule

Service

Professional...video of service issues

Service

The Service Advisor ( Raj Basran) was extremely helpful, told me what was wrong with the car, explained the options & let me decide what I wanted to be done on the car. Felt extremely comfortable with his advice, and delighted with work done on car.

Service

Service dept is excellent. staff are very helpful and accommodating. They take the time to understand any issues and check to ensure everything is satisfactory.

Service

Very comfortable in leaving my vehicle with BMW knowing that it was in professional hands and to be looked after with 100% guarantee that I will come to collect a car which has a BMW seal of approval.

Service

I received a call from your service centre booking agent informing me that a service was due on my car ( even though I had one 6 months previously. Agreed to go. When I arrived informed no service due but could do MOT. Then told no MOT due as less th

Service

The actual service was good but while my car was with BMW it’s been take out of the centre by May by technician which ended up in me receiving a parking fine. BMW did settle the fine but so far I haven’t received the reason why my car was taken out

Service

Very good

Service

Friendly and helpful staff, receptionist asked me for coffee a couple times which I found very caring.

Service

I never had to question what was being explained to me.

Service

Raj always makes it a pleasure experience for me!

Service

Service was good on this day

Service

Very happy as I was looked after from the moment I walked through the doors. I required pictures of the damage to my tyre and without having to ask the advisor had noted it all down and printed the pictures for me very very please.

Service

Great service and kept informed

Service

It was a good service and really convenient to my work place.

Service

as above, good people to deal with, easy to get to, good price

Service

I was completely satisfied with the experience.

Service

It was smoothly handled and I was kept informed

Service

Helpful staff

Service

Excellent service! The staff are incredibly knowledgeable. They do all they can to ensure they understand the issues/ concerns & provide appropriate & accurate guidance. They provide regular updates on the progress of vehicle. Thank you Joanne

Service

Quick and easy . Very managed . All the staff know what they are doing .

Service

I'm satisfied with the work that have been carried out on my vehicle

Service

Very good service

Service

I committed to mot at BMW as it would include car wash and valet. Taking the car away I noticed the gear stick area and dashboard still had the same level of dirt/dust. I was disappointed as had to pay out yet again to get car cleaned. #nothappy

Service

Excellent service and very helpful

Service

At my last visit to sytner BMW, my car was due it's MOT, I also asked for an inspection 2 service, and four new tyres, all the work was completed within the time they said and it was very reasonably priced.

Service

Promp polite thorough service . caring sincere approach .

Service

Raj Basran always looks after me extremely well when the car is being serviced

Service

I am really impressed with the customer service everytime when i visit BMW showroom.

Service

Please refer to the above answer.

Service

Brilliant service. Great people !

Service

Because the level of customer service which i recieve everytime i go to the BMW showroom.

Service

Where a problem was identified, sales and service sorted the problem without hesitation or deviation.

Service

Raj made sure I understood what was going to be happening during my service and gave me assurances that if I wasn't happy with anything following the service, then I should come back

Service

Everything went smoothly. Good service.

Service

Sytner Birmingham have tried their best but are reliant on what BMW direct tell them to do

Service

Excellent. I love this team. They are caring and easy to converse with - I never feel as an inconvenience no matter how minor the question.

Service

Raj Basran was in excellent service advisor. Having had awful service at Sytner Tamworth Raj has renewed by faith in the BMW and the Sytner brand.

Service

Joanne always looks after me really well and has done for a number of years.

Service

Good customer service

Service

I believe ‘very satisfied’ should rate higher than ‘completely satisfied’ - if you disagree then I’d say I was completely satisfied!

Service

Staff with good knowledge and skills

Service

Mr Raj Basran was very helpful, polite and answered all my questions.

Service

Whilst not the dealers fault the lack of service from BMW reflects on the overall experience I'm afraid.

Service

All the staff both in service reception and in the workshop are well trained helpful and willing to do their utmost to help the customers

Service

Raj was fantastic. He managed to get my car booked in within a reasonable amount of time from quote to service day. He kept me informed at all stages and the car was ready before he said it would be! Very happy with their customer service.

Service

Service

Service

Efficient and polite customer interfacing and delivered on everything promised in a timely fashion. Also showed flexibility in time lines to collect the new vehicle which really assisted with my own work commitments.

Sales

I have had many BMW`s before and wasn't disappointed this time. I was extremely satisfied with the whole experience. My next car will also be from the same BMW salesmen/centre.

Sales

I have now bought 3 cars from Mel Bogle at Sytner and each time he has been helpful, attentive and very quick to respond.

Sales

Basically Adam Queshi and Amy Bent were fantastic, i wouldn't have bought the car if it wasn't for them.

Sales

Process was very easy, i was never hassled or constantly contacted. The staff at BMW Sytner Bham did everything and was very professional

Sales

The salesperson, Adam Qureshi was excellent. Very friendly and very professional and he looked after me very well.

Sales

Andy Shortland was very helpful and friendly. Liam did well with the finance deal.

Sales

I felt as though I was a very valued customer

Sales

Well looked after

Sales

BMW were very professional and everything went smoothly.

Sales

Really good. I went in to get a bulb fixed on my BMW and came out with a new car ready for 2 weeks later. Fantastic service. Informed. professional and friendly. Will always recommend.

Sales

Great sales team