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Sytner Birmingham BMW recently finished their refurbishment on the New Car showroom, which showcases the latest BMW corporate image. The newly refurbished showroom holds 12 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today.
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Oliver the service manager is a great assetime to Sydney BMW and handled a difficult situation very well
Very helpful staff
I have given this score because the problem has not been rectified
i was looked after
See answer in 1 above.
Seen quickly on arrival kept updated and car handed back when I arrived to collect with no delay.
Although the team were helpful, my brakes still squeak and have done since the car was new. £47K for a car with brakes that squeak?!?
Nothing was too much trouble. Mel, Raj and the rest of the Team kept me updated throughout the time my vehicle was with them and did a great job.
Because the work was excellent
As always, work done to a high standard and car returned valeted
Since the time I booked the service of my car, BMW gave me the best possible service with a smile at a reasonable price and my car performed just like a brand new car.Gareth was very helpful but the only negative was that my car was NOT cleaned well.
You really do offer a 5 star service
Raj did a fantastic job of dealing with my request - I could have gone somewhere cheaper for my tyres but Raj offered me the full service package and delivered so I always pay more for your service.
Serviced as required very quickly on same day. Washed and vacuumed well.
It was a smooth and effortless processing of purchasing my car. Zoe was such a pleasure and and both staff members are an asset to BMW.
Everyone says hello!Very keen to help, let you know the progress of your vehicle.
Because as soon as we got there we were seen straight away
Met with a friendly smile, very speedy service, no waiting around. all the documentation was ready.
Gareth Jenkinson and Matt Hancox gave very good service as they were able to eventually resolve an issue I had with my vehicle.
staff and environment was very friendly, but doesn't take away issue with car itself
A good experience even though the technician advised that I needed to replace the diesel valve (on a petrol car), rather than the DISA valve & the service rep didn't completely understand the purpose of the smoke test that the technician undertook.
Same as before
Becky in service was great no problems, but your receptionist the ladies that answer the phone are not helpful and actually don't listen to the full conversation, nor do they take down the correct registration number of the vehicle.
Problem is unresolved, difficulty in reaching member of staff to discuss, phone call not returned
Raj the service representative was first class always a pleasure to book my service with him.
Welcoming and informative staff members. They made the whole journey smooth.
The rating given is due to the excellent service provided by a Gareth Jenkinson - absolutely brilliant
Good front of house staff all round try hard to make sure we are happy
I was faced with a large repair bill, however Raj came up with a better now cost effective solution.
They put me in as an emergency as I had an issue with my car and was 200 miles away from home, they were helpful and gave me some good advice on the problem, a friendly and helpful garage that if I lived closer would use.
Polite, helpful and efficient service. Car returned looking fantastic.
I was able to get the appointment without too much delay. Work was carried out on the same day. Hence no complain.
Everything was completed swiftly.
Did what they said and kept to time.
Work carried out was exactly as described and quoted.
The car seemed serviced to high standards, and like the fact you wash and vallet car to.
The service team are great to deal with, Gary Leight assigned Anthony to look after my car and after a safety check and finding a fault he went out of his way to let me know what was required and the work was carried out immediately the parts were in
Prompt and helpful service
Did exactly what they said in the stated timescales
Work completed as agreed. This included alloy wheel refurbs which look great
Excellent service as always - that is why I keep buying BMW's.
5 star service
My name and address details were still incorrect, despite advising Sydneys of this a few months ago. The safety work was not done, with no real explanation.
Very good service from the advisor from start to end (kept informed)
raj Basran is excellent and only reason why we go there
I was informed at every stage what was happening
car ready on time, cleaned etc
Superb customer service all the way from initial exploration about whether I would be interested in purchasing a new vehicle to handover of new vehicle and subsequent follow up. Notable mentions: Robyn Moscrop, Mel Bogle and Amy Bent of Sytner BMW
Communication was excellent. Features of the car were explained and the level of support was very good.
Fast friendly service
Professional & overall nice experience.
From visiting the show room to agreeing what car we required & then to arranging finance to picking the car up there were no problems or delays & the staff kept us updated so that we never had any concerns or issues during these stages.
Adam Qureshi was great . Very pleasant ,made us feel special.
The whole team were incredibly supportive at every stage and we really felt that they made every effort to accommodate us and come through with exactly what we were looking for.
The whole team from reception staff, to sales and finance were very welcoming, polite and thorough. The whole transaction was an enjoyable experience thanks to how well the team presents themselves.
Andy Shortland and his colleagues did an excellent job. Im really happy with my experience
Purchased an M6 GC, prior to doing so was offered a weekend test drive thats required when spending c£100k, other marques were not prepared to deal and expected a decision on the back of a round the block accompanied test drive
Well, they very nice to me and my son, but left me without clear instructions on how to set things up on my vehicle, some of which I have not yet been able to get set up.
Adam Qureshi was the person dealing with me and he was very helpful in showing me the range available and being able to get me a car which was to a specific specification and was within my desired budget, he kept me up to date every day.
Dan salesman no pressure listened to what I wanted and delivered. Replied to emails.