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Sytner Birmingham BMW recently finished their refurbishment on the New Car showroom, which showcases the latest BMW corporate image. The newly refurbished showroom holds 12 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today.
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Liz Harrington is been very helpful in every step from dropping the car to keeping us update about the progress of the work over the phone to the point of collecting.Thank you Liz.
They do what they say. Make sure there customer goes with smile.
Because I asked them to phone when the car was ready, and I didn;t get a call, when I eventually rang to see what was going on, I was told the service department was shut until monday - the service was done on a saturday
Sww answer to question 1.
Quickly booked in with the courtesy car ready. The major service was completed before close of play on the same day with great Service from the advisor.
MOT and service carried out as per recds speedy return of vehicle washed and cleaned
Although it is my first experience with BMW, it is not my first time taking a car in for an MOT/service. The difference in service is aparent, with BMW's care distinctly ahead of my experiences with other manufacturers.
Very fast and efficient
Don't think it's great for booking to go through a call centre instead of individual garage
You were not always able to provide an indication of work required and costs. Only £5 for taxi. Module upgrade recommended costing approx £150 but rep unsure what this meant and didn't get back to me as stated.Lack of weekend courtesy cars.
No personal welcome. Left waiting for extended periods. No offer of any form of refreshment whilst waiting. I felt like an inconvenience rather than a valued BMW Customer.
Again, service was great, really easy process.
Great car following service was clean and amazing to drive.
Service receptionist and the service engineer done a good job on my service and extremely satisfied
People were very friendly, however I did not think the quality of the internal and external wash of the vehicle was good.
Only thing that let it down was the initial contact when trying to book in for service and the desire not to answer a question regarding cars eligibility for service under existing service contract.
I had no problem after the service was completed .
Good service centre at Tamworth and Birmingham. Friendly staff. Bought from Sytner twice before. Cars always cleaned to high standard.
Didn't feel valued and the welcome was poor. Complacent best describes the approach of staff.
Car was delivered in top condition
Have not had any issues after service or Repair. And this has been consistent for the past atleast 5 yrs with them
The car was brought in for a service and it was comforting to know a cracked alloy wheel was spotted - great confidence boost!
Excellent service .
The part had not arrived when I delivered the car, at the appointed time, which led to my needing to re-arrange other things
To reduce the amount of time away from work I left home at 7.00am to get to you and find that only the MOT needed doing which could have been done 50 metres from my office in Aldridge.
i was quite happy with the service they were quite extensive on the report and what needed to be fixed Oliver Huxtable was great
Rear brake sensors needed replacing 3 days after service wrongly reported wear to indicate they needed replacing again. This was rectified quickly by BMW, so overall very happy. Just not happy having to make another trip into Birmingham just for this
Efficient friendly service staff. Excellent feedback and video info.
I'm always dealt with in a professional manner, treated with respect, and never patronised. Due to my age and potentially other personal appearance factors, this isn't something I've always experienced when dealing with other tier 1 car dealers.
When I brought the car in for my last service and paid £100 for a diagnostic test to investigate engine vibrations. After the test I was told that is was *probably* as a result of a gearbox malfunction. Probably? After extensive testing? Really?
Please see comment in the above field
Same as above
Manager not willing to take on board my complaint. My car was damaged whilst there but nobody willing to take responsibility. Not the first time this has happened.
The gentleman who help with my query and talked me through the options was helpful, informative and extremely understanding and polite.
For the same reason as above .
Initial handover was efficient, coffee area etc was great.I phoned ahead of driving into the branch to check on the status of my car and did not receive a call back, once in the branch waited 1.5 hours until I was seen to.
Staff are polite, helpful and professional. Attending to servicing issues prior to MOT ensures clean MOT bill of health
Great customer service and communication.
On the first occasion my car was taken to BMW birmingham who didn't give me a full report of the work carried out. Also the tow eyes are missing and have yet to be replaced and my car was delivered back with quite a few scratches and 90 extra miles??
Love that I don't have to worry about dropping car off and get a free health check
The reason is because we had to have new discs fitted considering the car has only done 31k miles. It cost an extra £300 plus to do this. We have never had this when we have had a new Mercedes and Audi.
Staff was very friendly from the outset, told how long it take, my car cleaned inside and out which is a nice touch. Felt like I was to buy a new BMW then this is place to go and I will be looked after. And I had a nice cup of chocolate and a biscuit
Very poor service, unreliable service. Ignored / Missed the entire microfilmer service which was due when I had my break fluid service just 4 days before. Second time during service they found fault with my suspension warning me about failing MOT!!
They did not offer me a free wash and valet of my car after service.
Efficient and friendly service
Everything as excepted
they've done what was required nothing out of the ordinary.
Service and staff.
We were called "jokers" by the staff at the Birmingham branch and they were outraged by my request to call my partner in regards to extra maintenance that needed to be carried out
As previous answer.
All problems were found and resolved asap
As per comments in question one
Great customer experience, kept updated throughout
Faultless service plus the comfort in knowing that I can always take the car back if there were any concerns
Check in was prompt and service satisfactory. Refer to previous answer for lost star
Made to feel very welcome
Very good team to deal with. Happy with price (and free valet). It was just getting a cost up front that was a bit untimely.
Raj was awesome!
I felt valued as a customer.
Staff was pleasant, communication was excellent.
Flawless experience. Smooth from start to finish and all of my questions answered. Kept up to date continuously
The whole experience of buying my car through Sytners in Birmingham has been smooth and seamless. Nothing has been too much trouble and my contact Andy Shortland has been excellent!
Was kept informed on when delivery would be and was on time.
I had doubts about the color I had chosen. When I arrived, my new car was covered and I was asked to unveil my new, beautiful BMW. Little touches like this make for an unforgettable experience.
Excellent customer service.
No issues. All as promised and on time. Salesmen always came back to me promptly.
You have given my wife and I every confidence to do buisiness with
The sales person was extremely knowledgeable and looked after our needs
Zoe Watson was very friendly, professional and helpful.
Everything was explained to me regarding the car.
We have driven the new car in France within a week of purchasing it and it was a real pleasure to drive
Quick turnaround. Couldn't get original car I wanted, but Zoe then found me one even better for the same price!
I have purchased several cars from this supplier.On each occasion the customers needs and aspirations have always been given priority with advice/recommendations then being given to ensure absolute satisfaction with the outcome.