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Sytner Birmingham BMW recently finished their refurbishment on the New Car showroom, which showcases the latest BMW corporate image. The newly refurbished showroom holds 12 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today.
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seemed a bit disorganised, car park full on arrival; not offered a drink; later on collection, I was ushered outside at end of day to collect vehicle and waited a further 10 mins for other vehicle keys to be retrieved to enable my vehicle return.
From booking to collecting the car all seamless with progress reports.
Attention to detail and Gareth are excellent.
I'm not certain that the issues I was experiencing with the car have been resolved
Exactly what was required.
No phone call prior to visit or after Invoice does not have my address on it...just random letter...which is very bizarre
The service was of average standard. I have had better at other BMW centers. I was not particularly impressed that I had to immediately fill the loan car before I could make my way to work.
price support issue , but otherwise very supportive
Excellent service as always
Not very Happy
This communication comes to you in a state of distress, disturbance and deep disappointment. Having repeatedly taken my car to Sytner Birmingham and Tamworth for the past 5 months for a problem that continues to occur
Very good service from Andy Shortland in terms of providing a car whilst mine was being worked on. Natasha gave regular updates on the work. Luke in parts matched the prices as best he could after I was quoted by Douglas Park.
My last experience was nigh on farcical. With a cold call saying my car was due in for filter changes and then finding that it was for a full on service/MOT. Made to wait 45 mins to collect the car after they called to say it was ready, no apology.
Problem (damaged tyre) dealt with very quickly and effectively, car returned on time and fully checked and cleaned.
Took a long time to get seen. During the day I got a video message about a potential issue with my tire, this was not mentioned at all when collecting the car so very confusing.
Service was good, efficient and with a smile.
All the repairs on my car were carried out efficiently and earlier than expected.
First class service
I have called up few BMW service centres for my first service. Every time I was given a different price. I am so puzzled as to why this is like this. My previous visit to Sytner Birmingham, I have taken a quote and that was the cheapest.
Excellent staff, efficient and friendly. Good to see same people year on year. Gareth Jenkinson particularly good, also 'Oliver.'
Excellent service staff, car parking very difficult.
When ever I've had any dealings with Sytner Birmingham I've always had excellent service.
My car didn't get a wash. It's the little things like this that make the difference.
Feel I am been fobbed off .
See above... Furthermore I sent an email asking if the tyre had been replaced to which I am still waiting a response more than a week later
The way Peter went above and beyond to get me the car I wanted
The car didn't run smoothly following the service and I had to call BMW Assist. The air filter had not been fitted correctly. If BMW charge premium prices, they should at least offer a premium service. Thank goodness for BMW Assist!
I was advised the car would be washed and vacuumed. The wash was apparently a mechanical wash, which was very poor and the car was still dusty and covered in marks on collection.
I collected my car after a 1st year inspection but the interior of the car had a film over the dashboard, etc as if it had been wiped with a dirty wet cloth.
Really pleased. Couldn't fault anything.
Service advisor Natasha is fantastic
Very good service .
Again, very informative from Natascha McGovern and made me feel like I was important and not just 'another customer'. Will definitely be requesting her again for my next service or anything I need doing there.
Ready on time for completion
Main issue was resolved, however an issue with the power socket at the front was said to be resolved but clearly had not been tested as still faulty resulting in having to re-visit despite the car being there overnight. A few weeks later not been.
Good service, brake fluid replaced as required and priced as stated. Offered a free coffee. On hindsight I would have booked an earlier slot to have been away sooner as took slightly longer than I expected.
Absolutely fantastic service provided by Jo - she really interacts with us and is a clear example of someone who knows her customers, which is the best way to provide customer service.
A little disappointed to discover after my MOT when the vehicle had been washed and vacuumed there was still some mud in the back floor. I have taken a photo which I was going to show but not had the chance.
Everyone kept their promises. It was easy to book , drop off and collect
Natasha was very helpful, I have no problem with the people at Sytner it's the car itself and any kind of service from BMW. I would say parking is a real issue at Birmingham when dropping off the car, it was so busy and people double parked.
Helpful service agent. Kept me informed of progress.
Well clean & washed.All required information was provided
My car was booked into service, initially the car was not cleaned, the car then had to go back for further repairs, the car was cleaned but did seem to be completed in a rush as the water was not dried off and not cleaned from inside.
This time I had an very good adviser. That made me felt better. At least my car was fixed and no leaking right now.
Completely satisfied exceot for the fact that the invoice/MOT didn't have a report attached giving details of tyre tread depths etc. as has been my previous experience at other BMW centres
I've requested an invoice on my last to visits for big jobs covered by BMW extended warranty, only not to receive.
Very happy with the service from reception to car delivery.
I was unhappy that my personalised seat adjustments had been moved and saved so it took some time to fiddle with the seat adjustments to get comfortable again! There must be a way the service can be done without changing my saved seat settings?
Great customer service.
Would have been nice to have received a call in respect of the boot book as I had intended for it to be replaced as a chargeable item.
The customer service was very good & professional.
I would have given a 5 but i had to wait 2.5hrs for an MOT when i was told it would only take 1.5hrs tops.
I came to have 3 things done to the car: to fix a problem with the CD slot under warranty, to have the tyre pressure monitors checked, and to fit a BMW dashcam. None of these were done or done satisfactorily.
No care given to customer just a desire to try and sell me options I did not require. Car also returned without service light settings being reset.
As per original comment - cant thank Liam highly enough
It was nothing special. I would have expected more but it is what it is. With the car I was buying and the money I was spending I had asked if they could have supply me with a full tank of petrol. Never got it. Really disappointed.
Excellent service by Sytner
I had no intention of buying a new car that day. I had just come in to pick up my car that had been recalled. Aadam Sattar approached me and his friendly and professional demeaner put me at ease. He wasn't pushy and got me the best deal.
Completely satisfied. I was given lots of support and Advice from BMW Birmingham in my purchase.
Considering the fact I bought a new vehicle, there wasn't a complementary gift I.E flowers etc. Other well known German manfactures ensure their customers are provided with a gift.
Mel Bogle was fantastic
The team were fantastic on the day! They went the extra mile (literally - drove me to the bank & back to get my bank statement!) The car reveal in the private room was a total surprise, made the purchase feel that extra bit more special
Our car was delivered to us! Andy Shortland was very helpful during the sales process
Exceptional service from Sytner BMW particularly from Stephen and Liam. Hence why I travelled to Birmingham to collect the vehicle rather than dealing with a London based centre.
Again customer services were faultless
Sales team at Birmingham Sytner Adam and Mel kept us well informed throughout the process. Team went out there way to find the right vehicle for us and overall process was very quick and efficient.
Exceptional customer services from all involved at Sytner BMW Birmingham . A special mention for Andy Shortland, Liam and Mel for making this dream BMW purchase possible