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Sytner Birmingham BMW recently finished their refurbishment on the New Car showroom, which showcases the latest BMW corporate image. The newly refurbished showroom holds 12 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today.
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Nice people and location is great to get to .
Excellent service from start to finish
My idrive software issue was not resolved in one visit and needs to rebooked in again.
Great customer service
Contrary to previous information, the total bill including MOT came to £496 - devastating.
Warranty issue with a new vehicle sorted with a minimum of fuss, even dealing with Bmw Germany to sort the fault
My car was been repaired carefully by an experienced engineer.
Raj in service looked after me so well, from the booking to actions needed
Didnt take into consideration what I requested. Some requests were not attended to.
Although I had to wait longer than expected. I was kept informed of progress, at all times. The reception also noticed and make sure I was asked if I would like any further drinks
Great service - friendly staff and comfortable waiting area. It was easy to return the hire car provided to me at the garage.
A hum when driving at speed wasn't resolved, but i will raise this and fully expect the same service as I've had so far to resolve it
Staff were polite and friendly just issues with times
What can I say. Overall satisfied. Car wash not too good and was offered coffee. Asked for black got white. I hate white coffee especially from those fancy machines. Oh well life goes on.
Very happy with Gareth the service manager
Raj the Service Advisor is a 5 out of 5. He genuinely looks after his customers and has their back with the mechanics.Car needed new steering components could not get tracking right - 3 attempts to get it right and premium price charged.
No improvement needed, service excellent always.
I have been to other BMW forecourts and was not compelled by their service and made me regret buying a BMW but my loyalty in the brand has been reinstated due to the aftercare service received at Sytner BMW
Everything that we requested was done for us and when we picked the car up, it was gleaming.
Dropped my car off for a service and waited for car was done washed clean in about 2 hour
Would have been nice if you had informed me my car had been recalled rather than me having to find out via dashboard fault
Still haven't solve my problem yet.
To date I have been very pleased with the BMW servicing experience. Staff have been helpful and courteous. Usually the vehicle is returned washed and vacuumed however on this occasion this was not possible due to adverse weather conditions.
Everything I'd asked for had been done and in addition the car was now clean.
On a very snowy day the car was collected for its annual MOT and despite horrendous traffic and driving conditions was returned to me at the end of the day with a cheerful smile and the work well done.
Always great service from Sytner and Raj on serviceing.
Car was sorted very quick and given a very nice courtesy car in the interim, they gave me frequent updates and the video about my cars current state when they took it in is always a nice addition.
Took a bit longer than expected for the MOT/checksxwhile you wait.
Only downside was the longer than expected waiting time at drop off and pick up of vehicle
The service was great. I had brought my vehicle in as an emergency and Sytner Birmingham were able to accommodate in a very reasonable timeframe.the hospitality was excellent, I was informed fully as to the status of repairs which kept me at ease.
Car collected on time ,work completed and delivered back on time from courteous driver.
Good customer service, a bit disappointing that a screen washer motor was not in stock and the car had to be kept another 24 hours.
Experience was excellent
Our queries were dealt with promptly, in an orderly fashion and we were kept up to date with the repair of our car throughout the process.
Once again i was satisfied with how i was treated
See next answer
Sytner Birmingham rarely put a foot wrong.
Very long time waiting at showroom - in excess of 4 hours on 2 occasions.
every thing completed and done within projected time estimates
Again Raj had everything organised and ready
I had an oil service and discovered the following day that I had an oil leak on my drive. I booked it back in and they discovered that the mechanic didnt put the dip stick in properly. Ive now go a big oil patch on my drive.
This is my first BMW was SAAb Estate driver for 20 years, but having done 62000 miles on same Brakwe pads and only 1 set of tyres we impressed
Car was ready when i walked in to collect as advised.
Good communications and delivered satisfactory outcome
The personal service and communications were excellent. However 2 things cause me to mark you down. At the service neither of the two issues I raised was properly addressed. Also the car had to go back in for further work which took too long.
The customer service was very good however I would have liked to have the price given to me before the work was carried out. That is important in order to make an informed decision.
Everything was attended too.
The staff were polite and friendly, however i am dissapointed that i have to rebook for the 3rd time to get my car issues resolved.
Raj brilliant service and sticks to his word every time
They couldve resolved the issue
Fast and reliable and the staff were very knowledgeable.
Raj and I like the coffee :-)
had a issue with seat belt sensor on passenger side comes on intermittently by itself.i mentioned the issue when i took the car in for routine service. i assumed it had been fixed as it was not mentioned when i picked up the car
Great welcome and service from Raj.
Very good service from Gareth going over and above to help me.
It was brilliant its what you expect from one of the big car brands
Please see above answer
Jo kept us informed, and car was fixed in a timely manner
Full check on problem, detailed feedback and thorough valet.
Sytner Bham is excellent; going through a service centre isnt & hence it is difficult to relay information.
Tyre pressure not checked
I came to fix a problem - warning sign on display. The problem was not identified. 2 days after service and the same sign is on again. The issue was not resolved. I asked to send me quotes for other jobs - never heard from the BMW branch again.
All issues rectified correctly. I was let informed throughout and when it was decided that my car needed to stay in for an extra day, a courtesy car was sorted for me.
I requested a pick up for my car and was told by the booking centre that Sytner no longer provided this service. When I dropped the car off myself on the day of the service, I found that this was incorrect and that the pick up service still exists.
First rate customer engagement and enabling as always
As always an excellent service. Always polite, courteous, efficient and cant do enough to help.
Service excellent but upholstery wet when window left open by technicians that cleaned the car. Service manager apologised and gave plastic cover for the seat.
courteous and helpful staff.
Room for improvement. On my last visit I thought there was a fault with the i controller - your engineer found no fault and I got charged - I am certain a fault exists as the device is still playing up !
I have had to do s lot of chasing. Also, the secretaries don't pass messages on.
Raj called me to tell me what the problem was and fixed it as per the timescales advised. Also sent me a quick health vehicle check.
Fantastic communication from James regarding booking and parts etc. No quibble and car was sorted in a day under warranty. Car was also washed and looked fantastic
No complaints. Work done on time
The service was carried out on time and the car returned in a nice clean condition. Sytner's premises are light and airy and provide a very pleasent environment.
The car was serviced and valeted. The turn around was very satisfactory. However you charging me 425.00 for an oil service, is somewhat ridiculous. I have taken my M3 to you in the past and had an inspection 1 service for the same price...?
Great service that is second to none.The staff are a great team and do their best for you.
Got prompt appointment for my car issue that was sited quickly
I was well looked after and it was made easy for me
No service checklist given. No information what was included in a car service. I know nothing about inspection results. Car returned not cleaned properly.
I was kept informed at every point of the car investigation and what they planned to do in rectifying the problem
Raj who was my customer advisor was excellent. Really pleasant when I dropped the car off in the morning. Rang me during the day to notify me of additional work to be completed and the related cost. The service was again excellent when I collected.
All needed done in time.Cat delivered washed & cleaned
Met all my requirements
All good but I do think £46 to supply and fit wiper blades is a little full to say the least.
Phoned up on Saturday afternoon with a puncture and managed to book the car in for Monday morning to get the run flat replaced. Sytner were also able to arrange me a lift to take me to work.
because the work was carried out efficiently and the staff were friendly and informative
Good service, very polite and kept me informed. Received follow up call to make sure all was good.
Spot on service and customer care slways have had a positive experience at sytner birmingham
Good customer service
the software upgrade took a bit longer than expected.
This is not the first time Sytner has failed its customers....
Waited 2hrs for oil change and pollen filter
Raj kept me posted very effectively and very polite
Excellent service and very efficient
Extremely professional & personal service. Natasha went above and beyond making sure that my missing ring was found. Excellent communication throughout the whole process and great to be greeted by name as I arrived.By far the best service experience.
Everything inasked to be done was done throughly
Alway willing to help.
service guy who dealt with my car was absolutely fantastic, couldn't do more for me and went out of his way to help me get my car back on the road as quickly as possible. Many thanks
Service department are excellent and have always looked after my motoring needs.Had a problem with my 320d and James Nicholls (who I know from Mercedes and Mazda previously) managed to sort it out on a "one fix one visit basis"
Because of all I have written above.
Always first class.
Everything was done quickly and the to time frames they had promised, even though it was a busy period as it was year end i.e. end of march.
My car arrived very late i.e.11.30 on the day I was due to collect it, rather than the week before. So, I left home (3hrs train), not knowing if I would be picking up my new car or not. Robyn, Amy & Mel couldn't have done more. But it spoiled the day
There were a few things that I didnt like such as Adams over familiarity and Robyn made some mistakes with deposits etc but Mels attention and service were fantastic.
I've been a BMW Customer many year s over 18 , at my local , I feel like part of the family.
Experienced the worst vehicle handover possible - purchased vehicle was not 100% prepared as initially agreed. M Performance bodykit and exhaust had not been fitted in time for handover at dealership. Parts fitted following week.
Great experience, all went to plan
Efficient and good advice, they worked well to find a suitable car.
BMW stood out right from the test drive, other dealerships 'escorted' me on a pre-defined test drive route whereas Andy offered the exact model I was interested in to drive as I would need to for the day- brilliant.
Repeat buyer - says it all!
As stated above, the whole process was geared around aiming to meet our needs. This our second purchase fro BMW Birmingham Central, and we would not hesitate to make the site our first port of call for the future.
Great vibe from begining to end , made very welcome
Andy went the extra mile and that make the difference
Very helpful and nothing was a problem
Andy and Liam were brilliant.
BMW Birmingham, as said before. Fantastic. I made a few trips to Birmingham even though I live in Leicester (not far from Leicester BMW) and can assure you every time I need to go into a BMW Centre it will be Birmingham.
The person I dealt with at the showroom was polite and understood the car I was looking for,and informed me of every stage of the journey from the BMW distribution centre to the showroom