Loading...

Sytner Birmingham.

Central Birmingham's Authorised BMW and BMW i Dealer.

Explore the retailer

Sytner Birmingham BMW

Sytner Birmingham BMW recently finished their refurbishment on the New Car showroom, which showcases the latest BMW corporate image. The newly refurbished showroom holds 12 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Matt Hancox

Head of Business

Mel Bogle

New Car Sales Manager
  • Department Sales

Stuart Hodson

Used Car Sales Manager
  • Department Sales

Sean Purves

Aftersales Manager
  • Department Service

Richard Aston

Parts Team Leader
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good job; did exactly what was required. Kept me updated.

Service

Competence and friendliness.

Service

The service department was perfect

Service

Car was cleaned and the overall service was great, very convenient and I was called when it was ready to collect.

Service

Fast and efficient

Service

Great team always helpful.

Service

Excellent customer service, answered all my questions and requests thoroughly. We’re more than happy to help

Service

An extremely professional and friendly team offering a very efficient service

Service

Quality experience

Service

I was kept informed of the progress of my car

Service

Speed of service and unexpected valet of car

Service

Well looked after.

Service

My mobility car came in for new brake pads had been booked in 10 days before hand. Only to take my car wait about hour then to be told they hadn't got the pads had to bring the car home and return later on in the afternoon not good enough

Service

Very friendly and helpful staff, and the car servicing video was great to allow us to know exactly about what had been corrected.

Service

Whiost I was quoted 90 minutes for the works it actually took over 2 hours, so slightly longer than expected.

Service

Very helpful staff, kept me informed throughout, and gave me a lift into my office

Service

Having been a SYTNER (Bham) customer for many years now I have always found them to be friendly but more importantly efficient leaving me confident that my car was in good hands.

Service

very pleased with last visit

Service

Good customer service

Service

Nataavha was superb and if my review was based on her quality of service then I would have rated my experience as ‘completely satisfied’ 10/10! However after collecting my car it was still dirty and the service indicator was still despite paying £80

Service

Booked in and timescale was met .

Service

Got the job done, gave me a courtesy car which helped alot in terms of work.

Service

Great service, on time delivery of the service.

Service

Very good service & very efficient.

Service

EFFICIENT, COURTEOUS AND HELPFUL AND A REASONABLE COST

Service

Good

Service

Dropped car off for inspection. Upon collection noticed my steering wheel was badly scuffed and damaged by service/valet. Reported it immediately next day. Car booked in for new steering.... No quibble.

Service

My only concern was the time it took to get through on the phone to book an appointment. I must have needed a service at an extremely busy time. Other than that 10/10

Service

Gareth arranged a courtesy car after issues occurred in sourcing the parts for my pre-booked service

Service

good pricing, and always helpful, made you feel very welcome

Service

Happy with the final result ie car problem was sorted but not that happy with arrangements for getting car to centre and the inconvenience it causes when there is no option of a courtesy car.

Service

My service of the car was dealt with efficiently and courteously by the staff. However, was disappointed that the pick up and drop off of the car had been suspended. This was assured when I was buying the car and influenced my decision to buy.

Service

No hassle , all queries were dealt with efficiently.

Service

Was happy with the service given.

Service

Friendly, welcoming and keep you up to date on progress on the vehicle

Service

Made to feel welcome, treated as an individual, the work was done as promised and on time. Can't ask for more than that.

Service

The cost of the service seemed excessive given the parts and labour.It was pointed out that the tyres were wearing in a manner that was not consistent with the other tyres of the age of the car - I would have expected the tracking to be checked.

Service

Sytner bmw always step up to the mark and their customer service is always excellent

Service

A lack of updates and understanding of my situation was not as usually experienced. Which is the first time I have felt a need to comment this way.

Service

As always service was excellent, it was arranged at my convenience within Saturday opening hours.

Service

The lee time for a loan car whist I had my car in the workshop was quite long.

Service

No issue's and handled as I would expect

Service

Reception by telephone can sound like an interrogation occasionally.

Service

I was told that I needed filters for the pic con which were not available, I have still not heard anything over two weeks later. Also please spell my name correctly. Peter Cro.

Service

Tasks required doing were completed quickly and completely.

Service

All work carried out was done within the specified time. Car came back nice and clean.

Service

Service was good and on the day I had a medical situation and they sorted my car very quickly which I really appreciated thanks you guys

Service

Excellent and friendly team, makes you feel welcome and valued

Service

You dealt with what I wanted speedily and efficiently.

Service

Excellent service. Especially like to thank Gareth Jenkinson for going the extra mile.

Service

Whilst the service adviser (Jo) was excellent, they omitted a part from my car, causing a significant oil leak. This resulted in my car being recovered by BMW assist and being in my local dealers for 6 days. Sytners are paying the bill for this.

Service

work carried out as requested

Service

Very satisfying. Service representative (Gareth) that I dealt with- (and have done on a number of occasions), is credit to the garage. Pleasant, helpful and gets things done. Very good. V minor point- winter tyres replaced but left under inflated.

Service

Would have been 5 if it wasn't for some dirty marks left on the handle of the drivers door

Service

I know modern cars are difficult to diagnose, but several parts were changed before my fault was found.

Service

from the guy in the yard to service team all were helpful.

Service

Something broke during the oil service and I had to have a hire car.Communication was very good. However, I would expect any replacement car to be equal or better than mine.Also, I would have expected the car to be washed and vacuumed.

Service

Top guys at service (ollie, pete)

Service

Unfortunately, I was called in for rear brake pad replacement, and it turned out that they were replaced about 2 months earlier when I had a service.

Service

Car was not valeted properly.

Service

Couldn't have asked for more, really.

Service

As above and service done quickly

Service

Helpful and courteous

Service

Had to wait a long time for courtesy car

Service

Staff at dealership were always helpful and making sure I was comfortable. Sales team were very good at finding a demo car for me to try and there seemed to be a nice air of teamwork between them.

Sales

Adam was very helpful at explaining things to me

Sales

Good although never exceeded expectations - response times weren't always that quick and on delivery, the driver car mat was missing which was irritating given the weather, although quickly resolved in a couple of days.

Sales

First class service. New car handover was efficiently done and made to feel special too!

Sales

The unveiling of my new car was a nice touch and added to the overall experience. Stephen spent a lot of time with me going over the vehicle. Likewise Amy came down to ensure I was comfortable and understood the agreement.

Sales

Over all very happy the sales guy was quite new so he passed me on to his manager AMY BENT who I’ve ment before and she managed to get the exact car I wanted in the price range I was happy with and get a deal done instantly she’s very good at her job

Sales

Very good service from the Birmingham centre.

Sales

The whole purchase was stress free