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Sytner Birmingham.

Central Birmingham's Authorised BMW and BMW i Dealer.

Explore the retailer

Sytner Birmingham BMW

Sytner Birmingham BMW recently finished their refurbishment on the New Car showroom, which showcases the latest BMW corporate image. The newly refurbished showroom holds 12 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today.

Meet the team

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Matt Hancox

Head of Business

Mel Bogle

New Car Sales Manager
  • Department Sales

Stuart Hodson

Used Car Sales Manager
  • Department Sales

Sean Purves

Aftersales Manager
  • Department Service

Richard Aston

Parts Team Leader
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I didn't have to pay - you installed maps that I paid for but couldn't install so BMW UK asked you to intervenes

Service

Excellent communication

Service

Good customer service and kept us informed of repairs progress.

Service

no problems at all, completely smooth

Service

Job well done

Service

My car was well looked after.

Service

everthing done as described and phone after to check i was happy , what more can you expect .

Service

I was not, i think your pretty disgusting people to be honest, and i would not have a car of you if you gave it me

Service

My car had a card inside that stated that my car had been washed hoovered and cleaned. When i picked up my car it was dirty. No clean had been done at all. Very disapointed. Not worth the cost.

Service

All service work undertaken with no issues, however the service wash wasn't very good, so then had to take my car to be cleaned afterwards.

Service

I was a little disappointed there was no video coverage of the vehicle being serviced, this time. On previous visits, emails were sent showing this.

Service

Whole process made easy by attentive staff

Service

Sorted out my problem

Service

Ollie was great from the service department, easy to do business with. However I found 2 issues, 1 is with regards to the service technician who changed my rear tyres didn't check the tyre pressures, the other is with a residue left on the screens.

Service

I always get excellent service from this dealer. They are not local to me but I would choose them over more other dealers as the service I have had previous is excellent

Service

The job was done satisfactorily

Service

All problems satisfactorily cured. Pete the service engineer was most helpful

Service

The service levels given in the past from Oliver 10/10 set the standards but suneel couldn't deliver the same service

Service

Damaging the paint work and leaving oil marks?

Service

Excellent customer services provided by Gareth Jenkinson at Sytner Birmingham, and very friendly welcome including tea and biscuits from the reception desk

Service

Good friendly customer service.

Service

Natascha treated my issues with the car with complete satisfaction

Service

I was kept informed - no problems

Service

no issues with the service given

Service

The problem was fixed

Service

Friendly knowledgeable advisor

Service

Service side of the experience was fine attending to any addition work takes more than one attempt

Service

Efficient and friendly service

Service

Completely satisfied.

Service

Everyone involved was professional, effective and courteous.

Service

Sorted the problem

Service

Car serviced on time & very clean

Service

I have no personal experience. My vehicle requires parts re insurance claim. According to accident repair centre parts on back-order for 11 WEEKS, totally unacceptable. It only took this amount of time to build the car in the first place!!!

Service

Carried out efficiently, friendly team and great communication throughout. Natasha was a pleasure to deal with and followed up after the service to check all was ok. As I was out of the country I missed the call but it was appreciated!

Service

I'm not very satisfied but I don't want to be a pain either. The advisors are nice like I said and I guess mistakes happen but 4 appointments for 1 brake job is a bit much whichever way you look at it. 2 appointments I could've understood but 4?

Service

I've been using Sytner Birmingham for servicing for many years and the service in my view has always been excellent. This most recent visit was to the same high standard. dealt with Ollie who was extremely helpful and accommodating.

Service

Ollie went above and beyond what I expected

Service

Very helpful and very polite... always have looked after me

Service

Everything went smoothly from the moment I walked in till the moment I walked out

Service

Warm welcome, efficient service and kept up to speed with how the work was progressing. Service assistant was very professional.

Service

BMW Sytner Birmingham is the best dealership I've ever used to purchase my car. Special mention to Liam, Mel, Andy and Ollie on servicing. They all provided exceptional help to make my purchase an unforgettable experience.

Service

As above

Service

Smooth service

Service

My car when in fi it's first service the service was carried it no problem but when I got home I received a email showing the technician going around my car making a video the video showed a nail in my rear tyre and pressure was escaping. No one

Service

Oliver ensured that everything was checked thoroughly on the car as I had been having this issue previously and was not dealt with properly

Service

Easy to deal with. Prompt completion of work booked at a fixed time.

Service

Service team seem to do a great job.

Service

Service was top class , Natasha was really good .

Service

great comprehensive service

Service

Everything carried out as expected

Service

Good service and well treated.

Service

Feel looked after

Service

They are always helpful and on the ball.

Service

Im not satisfied

Service

Friendly service However, the 'fix' to the issue with my car appears to be reliant on anti-squeak felt / tape.

Service

The second member of the service team to look after dealing with my repairs (Natasha) was very polite and is credit to your organisation.The engineer who had undertaken the work was polite too. That's the only positive. Weekend service is terrible

Service

car mats didn't seem to have been vacuumed.

Service

The car was fine when the job was completed, l was kept informed how they were progressing with the car and the staff were polite and pleasant

Service

As before very happy with reception and Mr Les Wilson on body repairs and Mr Oliver Huztable on service.Unfortunaly the technician in the repair department didn't get the repair sorted Sump plug leaking had to go back again.

Service

When I did go to collect my car, I was just handed the just handed the keys and told 'there you go. All done!' I had to ask what the problem was and what had been done, which I was then hastily done whilst directed to my car.

Service

The new part to be fitted also failed

Service

seemed a bit disorganised, car park full on arrival; not offered a drink; later on collection, I was ushered outside at end of day to collect vehicle and waited a further 10 mins for other vehicle keys to be retrieved to enable my vehicle return.

Service

From booking to collecting the car all seamless with progress reports.

Service

I'm not certain that the issues I was experiencing with the car have been resolved

Service

Attention to detail and Gareth are excellent.

Service

Excellent service

Service

Exactly what was required.

Service

No phone call prior to visit or after Invoice does not have my address on it...just random letter...which is very bizarre

Service

The service was of average standard. I have had better at other BMW centers. I was not particularly impressed that I had to immediately fill the loan car before I could make my way to work.

Service

Sytner Birmingham were very helpful finding cars for me to test drive so I could work out the best car, engine and suspension set up. I was given good advice and also a very competitive price. The new car was everything I hoped for, and more.

Sales

A good service throughout

Sales

The sales team were brilliant especially Adam sattar. He was a so lovely and friendly and made me feel at ease

Sales

My sale was handled by Mel Bogle at Sytner Birmingham. Mel is knowledgeable, extremely likeable and trustworthy. He handled my last car purchase too. When purchasing a car you want a person like Mel. He's an asset to BMW and Sytner.

Sales

Molly Roger was very professional and knowledgeable about the vehicle i was interested in. I can't stress enough how she made the process very smooth.

Sales

Had a few issues with the new car.

Sales

The 3 staff members I dealt with made this purchase a great experience.

Sales

Help and great customer service was delivered at all times

Sales

The customer service received from Kerrie BOTTA & Amy BENT was excellent. They were very attentive and supported every step of the way. Thanks...

Sales

As per original comment - cant thank Liam highly enough

Sales

It was nothing special. I would have expected more but it is what it is. With the car I was buying and the money I was spending I had asked if they could have supply me with a full tank of petrol. Never got it. Really disappointed.

Sales

Excellent service by Sytner