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Sytner Birmingham.

Central Birmingham's Authorised BMW and BMW i Dealer.

Explore the retailer

Sytner Birmingham BMW

Sytner Birmingham BMW recently finished their refurbishment on the New Car showroom, which showcases the latest BMW corporate image. The newly refurbished showroom holds 12 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today.

Meet the team

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Matt Hancox

Head of Business

Mel Bogle

New Car Sales Manager
  • Department Sales

Stuart Hodson

Used Car Sales Manager
  • Department Sales

Sean Purves

Aftersales Manager
  • Department Service

Richard Aston

Parts Team Leader
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service Costs - Far too excessive

Service

Great Customer service from all the staff at Sytner Birmingham

Service

I have had my cars serviced at Sytner now for many years,and always found customer service and after care very good.

Service

Had to re-book again for TMPS/RDC problem again.

Service

service was excellent, however the car was not cleaned properly

Service

see above also one item not sorted

Service

Had no issues the emailed video was a good touch. Always bring my car to the same bmw as they can be trusted.

Service

Good communication. Had ordered in parts in advance to be able to fix passenger seatbelt warning warranty issue on the day.

Service

The team have always been good to me, Karen, Chelsea, Jo, Olle and tasha

Service

from booking through to service drop off and collection very efficient.

Service

Always kept updated on progress, Natascha is very organised and efficient, and most importantly, builds a great rapport with customers.

Service

As mentioned above.

Service

Service section run by professional staff both on the reception and the workshop machines are well trained and do their work to the utmost satisfaction of customer

Service

Everything was looked at, understood and fixed. Natasha was proactive and helpful throughout.

Service

The member of staff Gareth who dealt with us was very reliable and efficient and delivered what he said he would do trustworthy

Service

Oliver Huxtable understands my service requirements and always seems keen to help me out. No issues with service department on my current cars or past experience. It's great being able to just pick the phone up and talk to Oliver at any point.

Service

Over charging, unsatisfactory replies,evasive answers

Service

Ten out ten best all round

Service

Dealership open early in the morning for drop-off (important as then not disrupting work), polite / professional welcome, prompt check-in, regular updates and excellent service on departure - car cleaned too. Thank you

Service

No issues at all

Service

Very good customer care. Service rep friendly and able to answer all my queries.

Service

I've always had a pleasant experience.

Service

Very happy with them establishing the problem just don’t agree with the fact I have to wait 4000 before I could use my service pack also your service operator advised can’t use every year so why pay 5 years if can’t use 5 years

Service

Been using Sytner for 20 years or so. Always excellent service all round

Service

Helpful staff

Service

Efficient staff and work carried out ahead of time.

Service

great service

Service

well looked after

Service

Did everything I needed efficiently. Even fixed my Bluetooth issue!!

Service

Gareth was again just spot, no messing around and got the job done.

Service

Natascha McGovern at Sytner B'ham is one the best. She is very helpful and always provide best service. I only go back to Sytner B'ham because of Natascha. Otherwise the service we received from the used car sales we would never visited Sytner B'ham

Service

Did what they said they would do.

Service

recently when i went for a servcie, they found other issue with the car e.g. air condititioning from the first service. the was unhappy with £95 investigation price charge and then will charge the cost for fixing issue aswell.

Service

Car always well looked after and given a fantastic valet, everything explained on what has been carried out

Service

Based on staff: Gareth and Anthony were very helpful.

Service

Good service and staff

Service

Prompt and professional service

Service

Ask for an appointment n get one within the same day

Service

Customer experience was really good

Service

Good service

Service

The service itself was handled very well. There was however a small issue with the tyre valves which were impossible to remove and instead of checking length of ownership/warranty I felt BMW were too quick in trying to pass the cost to me.

Service

from entering showroom all the way to leaving everyone i met was friendly , receptionists were the highlight of my day, they never stopped smiling despite some rudeness from one customer.

Service

Friendly, all issues explained and resolved

Service

The car was cleaned to a high standard after the work complete, although on the call I was told 90 minutes yet when I arrived it took just over 2 hours.

Service

Excellent professional service all round.

Service

Jo managed to get me in and out at a time that suited me.

Service

Everything was done on time

Service

Very satisfied

Service

Asked if I would like vehicle cleaned then didn’t bother to clean

Service

Really happy.

Service

Unecessary sales call during service. I'd already told 2 previous callers I wasn't interested in changing my vehicle. This hard sell approach does Sytner no favours and is a cause of customer irritation.

Service

A very efficient service & you are advised & kept up to date

Service

This was excellent

Service

I was dealt with at 8am very efficiently without me needing to ask for assistance, and was given a lift to the station so I was on-time for my business meeting, thank you

Service

I cant trust them with my car, they put in a damaged case over my fuse box and the engineer tried to glue it together. I've had my car from sytner for 3 yrs, took it there for all issues and maintenance,now its been an expensive lesson learnt.

Service

Good service from Ollie

Service

Very receptive and warm staff

Service

Kept me informed with progress on my car throughout the day.

Service

They provided everything that was promised and even allowed us to take a demo car whilst we waited.

Service

Experience was all very positive.

Service

Still can’t fix my car after now 4 visits

Service

Again Raj for organising the work and the work provided by the service department.

Service

Communication was poor - a fault was being investigated, and while I understand that it was not easy to detect, I had to request updates, which were slow in coming, rather than there being proactive engagement from the staff concerned.

Service

nothings ever an issue with stylers Birmingham, no matter how trivial the issue is

Service

Job done

Service

Again I've purchased two cars from BMW Sytner and am always 100% satisfied with the service, works carried out. And I always receive a warm welcome.

Service

Did everything I asked

Service

I was looked after extremely well by the service department, However, I asked to speak to a salesman about a query I had and nobody responded. There appeared to be a resourcing issue, but no one followed up?

Service

delivered on time

Service

Excellent attention by sales staff.

Sales

I found the purchasing experience much more straightfoward and less gruelling than when buying my previous car from a different BMW dealer.

Sales

The purchase was frustrating given that I had to go to the Birmingham branch to get a better deal on the 435d that I wanted to but in the Oldbury branch . However all the paper work was completed quickly and the car was delivered as promised

Sales

5 out of 5

Sales

I was very satisfied with the stress free service provided

Sales

I was looked after and made too feel welcome

Sales

Car even arrived early!

Sales

Great service and experience felt comfortable. All of my needs and requirements were looked into detail and I was advised accordingly. I couldn’t fault any member of staff or the experience at the Birmingham centre.

Sales

The sales person was polite, friendly and professional which gave an overall relaxed experience