Sytner Birmingham Star Rating
Sales
15 comments from 36 reviews
Service
32 comments from 110 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"The vehicle misfires and the dealership have failed to solve the problem after I have spent £700, on it already .The rev counter drops when the car is cold and replacement of the Cylinder and Spark Plugs . Also feel that the repairs are expensive"
"The parking sensors had stopped working and I asked them to have a look at it during the service.I received a phone call from them that the sensor had been damaged and they later wanted £80 for a fault finding fee that they never mentioned before."
"Excellent customer service however the complimentary wifi facility did not work but the staff were very helpful with trying to fix it."
"Would highly recommend."
"very good service"
"Very Good service"
"very pleased with the goodwill gesture, not so pleased with having to pay for the regassing twice."
"Got charged for 30 for taking a 2 coin that got stuck in the coin box and never got the 2 coin back."
"car was kept in for 3 days. i had to ring the dealer at the end of each day for the status of my vehicle. they made no effort to ring me to inform me that my car was being kept longer than they first thought."
"The price was very high - but the staff are very good and courteous."
"They caused more damage than they sorted out."
"Service is friendly and efficient"
"Mike could not have been more helpful"
"They were super they have a good team"
"The dealership very friendly and professional"
"The work was not carried out to my satisfaction and my BMW had to go back."
"Very efficient and quick service from the team."
"The dealer is very good. The staff are friendly, they remember you and overall are very professional."
"Very good bunch of people, I admire their professional approach."
"I kept having to chase them up to see what was happening ."
"Good service."
"The radio had no signal, I was told this would be rectified under the warranty. I was never informed I would have to pay for the diagnostics."
"Raj was very good at keeping me informed and offered excellent customer service."
"Not that cover that is on the filter would need to be broken to fit a new filter witch I think is wrong"
"Very happy they came took the car returned it cleaned , they did a grand job ."
"They treated me very well i was quite pleased"
"Car was not cleaned when returned.I had specifically asked for more care attention."
"They collected friom my work and delivered it back."
"It's very good, they did what they said they'd do."
"THey always provide me with excellent service."
"Disappointed that in spite of the vehicle having been in previously it still took 2 further visits to rectify boot problem, due to parts not being i stock. However when vehicle was in finally was totaly satisfied with leval of service."
"I was very well looked after."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"they were oustandign"
"Had to re fuel after 100 miles"
"Professional service."
"Fantastic experience from start to finish."
"Paul was extremely helpful, still developing on product knowledge but would definitely go back to him"
"Efficient and informative service from start to finish in the process."
"Exceptional service from both the sales manager and business manager. Consiencious and attentive. Good product knowledge and overall service."
"Paul Hopkins was a very nice gentleman, treated us with respect, dignity and patience, very satisfied"
"Scott Donelly is very good 10 out of 10."
"Very good and efficient, the sales person Scott Donnelly was great."
"Again i was very pleased with how i was looked after. Psul Hopkins was excellent as was Neil Walker on the finance side. In fact i could have got a cheaper deal through another leasing co but i chose to go with Sytners because of the people."
"Well looked after all deals explained recommendations by Steve Dealer taken up Gap insurance all colleagues courteous"
"Fantastic service throughout, a credit to the BMW Brand."
"First rate experience, the salesman was Scott Donely who provided every help without the pressure often associated with new car sales"
"mediocre communication unreturned phonecalls, not really updated on delivery"