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Sytner Birmingham BMW recently finished their refurbishment on the New Car showroom, which showcases the latest BMW corporate image. The newly refurbished showroom holds 12 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today.
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Excellent service. Especially like to thank Gareth Jenkinson for going the extra mile.
Whilst the service adviser (Jo) was excellent, they omitted a part from my car, causing a significant oil leak. This resulted in my car being recovered by BMW assist and being in my local dealers for 6 days. Sytners are paying the bill for this.
work carried out as requested
Very satisfying. Service representative (Gareth) that I dealt with- (and have done on a number of occasions), is credit to the garage. Pleasant, helpful and gets things done. Very good. V minor point- winter tyres replaced but left under inflated.
Would have been 5 if it wasn't for some dirty marks left on the handle of the drivers door
I know modern cars are difficult to diagnose, but several parts were changed before my fault was found.
from the guy in the yard to service team all were helpful.
Unfortunately, I was called in for rear brake pad replacement, and it turned out that they were replaced about 2 months earlier when I had a service.
Something broke during the oil service and I had to have a hire car.Communication was very good. However, I would expect any replacement car to be equal or better than mine.Also, I would have expected the car to be washed and vacuumed.
Top guys at service (ollie, pete)
I was not satisfied with the reason given about the end of warranty check. The car was given a mechanical wash and tyres dressed with a waterproof coating. I can assure you my car was cleaner when it arrived at the dealership than when I collected
Car was not valeted properly.
Couldn't have asked for more, really.
Had to wait a long time for courtesy car
As above and service done quickly
Helpful and courteous
You did what I requested.
The work fitting a new mirror back was completed within 15 minutes, while I sat and enjoyed a very good cup of coffee.
Staff were attentive, and I was well looked after.
Carried out the work very quickly. Work was also finished in the time that was stated.
Natashu was very good and professional with her job as service advisor.But I do miss the previous service advisor Raj in Sytner City Centre.
I have had my car returned with a faults to the Satnav & handsfree system
simple the staff were attentive and the work carried out was great
Great service, helpful staff, looked after my car.
Excellent service your breakdown service could learn a lot from these guys
The person I spoke to, Pete, was friendly and professional.
everything went smoothly and there was no delay or waiting.
As previously stated the staff were marvellous. More than helpful.
Advisor could have been more proactive and engaged with me to offer incentives/best price for works on my BMW
They resolved my issue with car, I received courteous car and overall it was excellent.
Friendly, knowledgable staff
I have had my cars serviced at Sytner now for many years,and always found customer service and after care very good.
Great Customer service from all the staff at Sytner Birmingham
Service Costs - Far too excessive
Had to re-book again for TMPS/RDC problem again.
Good communication. Had ordered in parts in advance to be able to fix passenger seatbelt warning warranty issue on the day.
service was excellent, however the car was not cleaned properly
Had no issues the emailed video was a good touch. Always bring my car to the same bmw as they can be trusted.
see above also one item not sorted
from booking through to service drop off and collection very efficient.
The team have always been good to me, Karen, Chelsea, Jo, Olle and tasha
Always kept updated on progress, Natascha is very organised and efficient, and most importantly, builds a great rapport with customers.
As mentioned above.
Everything was looked at, understood and fixed. Natasha was proactive and helpful throughout.
Service section run by professional staff both on the reception and the workshop machines are well trained and do their work to the utmost satisfaction of customer
The member of staff Gareth who dealt with us was very reliable and efficient and delivered what he said he would do trustworthy
Over charging, unsatisfactory replies,evasive answers
Oliver Huxtable understands my service requirements and always seems keen to help me out. No issues with service department on my current cars or past experience. It's great being able to just pick the phone up and talk to Oliver at any point.
I've always had a pleasant experience.
No issues at all
Very good customer care. Service rep friendly and able to answer all my queries.
Ten out ten best all round
Dealership open early in the morning for drop-off (important as then not disrupting work), polite / professional welcome, prompt check-in, regular updates and excellent service on departure - car cleaned too. Thank you
Been using Sytner for 20 years or so. Always excellent service all round
Very happy with them establishing the problem just dont agree with the fact I have to wait 4000 before I could use my service pack also your service operator advised cant use every year so why pay 5 years if cant use 5 years
Efficient staff and work carried out ahead of time.
well looked after
Did everything I needed efficiently. Even fixed my Bluetooth issue!!
Gareth was again just spot, no messing around and got the job done.
Natascha McGovern at Sytner B'ham is one the best. She is very helpful and always provide best service. I only go back to Sytner B'ham because of Natascha. Otherwise the service we received from the used car sales we would never visited Sytner B'ham
Did what they said they would do.
recently when i went for a servcie, they found other issue with the car e.g. air condititioning from the first service. the was unhappy with £95 investigation price charge and then will charge the cost for fixing issue aswell.
Car always well looked after and given a fantastic valet, everything explained on what has been carried out
Based on staff: Gareth and Anthony were very helpful.
Prompt and professional service
Good service and staff
The service itself was handled very well. There was however a small issue with the tyre valves which were impossible to remove and instead of checking length of ownership/warranty I felt BMW were too quick in trying to pass the cost to me.
Ask for an appointment n get one within the same day
Customer experience was really good
Friendly, all issues explained and resolved
from entering showroom all the way to leaving everyone i met was friendly , receptionists were the highlight of my day, they never stopped smiling despite some rudeness from one customer.
The car was cleaned to a high standard after the work complete, although on the call I was told 90 minutes yet when I arrived it took just over 2 hours.
Excellent professional service all round.
Jo managed to get me in and out at a time that suited me.
Asked if I would like vehicle cleaned then didnt bother to clean
Everything was done on time
Unecessary sales call during service. I'd already told 2 previous callers I wasn't interested in changing my vehicle. This hard sell approach does Sytner no favours and is a cause of customer irritation.
A very efficient service & you are advised & kept up to date
I was dealt with at 8am very efficiently without me needing to ask for assistance, and was given a lift to the station so I was on-time for my business meeting, thank you
This was excellent
I cant trust them with my car, they put in a damaged case over my fuse box and the engineer tried to glue it together. I've had my car from sytner for 3 yrs, took it there for all issues and maintenance,now its been an expensive lesson learnt.
Good service from Ollie
Very receptive and warm staff
Overall was satisfied, however there was a slight issue with the car on delivery meaning I had to return it the next day. This was soon resolved.
Excellent service and customer experience.
Andy Shortland was great.
I didn't attend your centre your rep came to me at my request which was perfect.
Sophia was brilliant, not pushy, knew what she was talking about.Made it overall a thoroughly easy tansaction
No problems what so ever
The car was available to collect sooner than I was expecting it.
Excellent attention by sales staff.
I found the purchasing experience much more straightfoward and less gruelling than when buying my previous car from a different BMW dealer.
The purchase was frustrating given that I had to go to the Birmingham branch to get a better deal on the 435d that I wanted to but in the Oldbury branch . However all the paper work was completed quickly and the car was delivered as promised
5 out of 5
I was very satisfied with the stress free service provided
I was looked after and made too feel welcome
Car even arrived early!