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Sytner Birmingham BMW recently finished their refurbishment on the New Car showroom, which showcases the latest BMW corporate image. The newly refurbished showroom holds 12 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today.
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Main issue was resolved, however an issue with the power socket at the front was said to be resolved but clearly had not been tested as still faulty resulting in having to re-visit despite the car being there overnight. A few weeks later not been.
Absolutely fantastic service provided by Jo - she really interacts with us and is a clear example of someone who knows her customers, which is the best way to provide customer service.
Good service, brake fluid replaced as required and priced as stated. Offered a free coffee. On hindsight I would have booked an earlier slot to have been away sooner as took slightly longer than I expected.
A little disappointed to discover after my MOT when the vehicle had been washed and vacuumed there was still some mud in the back floor. I have taken a photo which I was going to show but not had the chance.
Everyone kept their promises. It was easy to book , drop off and collect
Helpful service agent. Kept me informed of progress.
Natasha was very helpful, I have no problem with the people at Sytner it's the car itself and any kind of service from BMW. I would say parking is a real issue at Birmingham when dropping off the car, it was so busy and people double parked.
Well clean & washed.All required information was provided
My car was booked into service, initially the car was not cleaned, the car then had to go back for further repairs, the car was cleaned but did seem to be completed in a rush as the water was not dried off and not cleaned from inside.
This time I had an very good adviser. That made me felt better. At least my car was fixed and no leaking right now.
Completely satisfied exceot for the fact that the invoice/MOT didn't have a report attached giving details of tyre tread depths etc. as has been my previous experience at other BMW centres
I've requested an invoice on my last to visits for big jobs covered by BMW extended warranty, only not to receive.
I was unhappy that my personalised seat adjustments had been moved and saved so it took some time to fiddle with the seat adjustments to get comfortable again! There must be a way the service can be done without changing my saved seat settings?
Very happy with the service from reception to car delivery.
Great customer service.
The customer service was very good & professional.
Would have been nice to have received a call in respect of the boot book as I had intended for it to be replaced as a chargeable item.
I would have given a 5 but i had to wait 2.5hrs for an MOT when i was told it would only take 1.5hrs tops.
I came to have 3 things done to the car: to fix a problem with the CD slot under warranty, to have the tyre pressure monitors checked, and to fit a BMW dashcam. None of these were done or done satisfactorily.
No care given to customer just a desire to try and sell me options I did not require. Car also returned without service light settings being reset.
great comms and loved the video
Service when buying the car - not great. Service when servicing the car - very good
Very accommodating and efficient service
Chris was brilliant in every respect.And so was the team .
My car was ready on time and return to me in a very clean state.
As BMW is premium brand, I thought they would have a pickup service, my wife drives a VW and gets her car picked up and returned to work when needing a service.
Not very helpful and my car comes back with more issues
No issues very straightforward.
Always get excellent service with sytner Birmingham, wouldn't use anywhere else
The car is well serviced and left clean and tidy.
Absolute mess of service and warranty work. Only interested in selling me tyres: not sorting this issues I was having with my car.
It's frustrating that despite identifying the a failed rear screen heating element I needed to visit again to have a screen fitted then I had to wait 45 mins for a courtesy car, despite having booked. No fault of the service reception but the dealer.
The team went over and beyond
Friendly nd helpful staff .
Very good in Birmingham - if you can park!
The service was ok. For some reason, there was no warm welcome feeling in this center. We used to go the Nottingham Sytner BMW. The level of services provided from Sytner BMW Nottingham is the top.
They investigated an issue with the car and also identified another which were fixed instantly and the car came back in beautiful condition.
Well looked after by the service advisers, but not really sure that when booking an appointment that the person taking the booking fully understands what I am telling them.
The team go above and beyond.
No issues arose on service levels
My car was fixed in a timely manner and a courteous car was provided.
Your agent was very nice, professional and welcoming.I was mainly not satisfied with the fact nobody recognised the fact i actually cut 2 of my fingers while driving and as a result possibly endagering myself and those with me in the car.
Good job; did exactly what was required. Kept me updated.
Competence and friendliness.
The service department was perfect
Fast and efficient
Car was cleaned and the overall service was great, very convenient and I was called when it was ready to collect.
Great team always helpful.
Excellent customer service, answered all my questions and requests thoroughly. Were more than happy to help
Again customer services were faultless
Sales team at Birmingham Sytner Adam and Mel kept us well informed throughout the process. Team went out there way to find the right vehicle for us and overall process was very quick and efficient.
Exceptional customer services from all involved at Sytner BMW Birmingham . A special mention for Andy Shortland, Liam and Mel for making this dream BMW purchase possible
Whilst I was tempted to change my existing BMW I was pleased to be sold a new car by the staff at Sytner Birmingham
Very happy with every stage including selection, funding and collection.
Overall ok disappointed with the pre delivery inspection....driving home tyre pressures all over the place with 4 different readings some well under or well over inflated for a car with 8 miles on the clock this unacceptable
Copied from above. The vehicle is lovely. However, the customer service is severely lacking. The car was ordered but I was advised of the incorrect delivery date; the navigation system was not functioning on arrival and took a week to resolve, the to
Staff at dealership were always helpful and making sure I was comfortable. Sales team were very good at finding a demo car for me to try and there seemed to be a nice air of teamwork between them.
Adam was very helpful at explaining things to me
Good although never exceeded expectations - response times weren't always that quick and on delivery, the driver car mat was missing which was irritating given the weather, although quickly resolved in a couple of days.