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Sytner Birmingham.

Central Birmingham's Authorised BMW and BMW i Dealer.

Explore the retailer

Sytner Birmingham BMW

Sytner Birmingham BMW recently finished their refurbishment on the New Car showroom, which showcases the latest BMW corporate image. The newly refurbished showroom holds 12 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today.

Meet the team

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Matt Hancox

Head of Business

Mel Bogle

New Car Sales Manager
  • Department Sales

Stuart Hodson

Used Car Sales Manager
  • Department Sales

Sean Purves

Aftersales Manager
  • Department Service

Richard Aston

Parts Team Leader
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Main issue was resolved, however an issue with the power socket at the front was said to be resolved but clearly had not been tested as still faulty resulting in having to re-visit despite the car being there overnight. A few weeks later not been.

Service

Absolutely fantastic service provided by Jo - she really interacts with us and is a clear example of someone who knows her customers, which is the best way to provide customer service.

Service

Good service, brake fluid replaced as required and priced as stated. Offered a free coffee. On hindsight I would have booked an earlier slot to have been away sooner as took slightly longer than I expected.

Service

A little disappointed to discover after my MOT when the vehicle had been washed and vacuumed there was still some mud in the back floor. I have taken a photo which I was going to show but not had the chance.

Service

Everyone kept their promises. It was easy to book , drop off and collect

Service

Helpful service agent. Kept me informed of progress.

Service

Natasha was very helpful, I have no problem with the people at Sytner it's the car itself and any kind of service from BMW. I would say parking is a real issue at Birmingham when dropping off the car, it was so busy and people double parked.

Service

Well clean & washed.All required information was provided

Service

My car was booked into service, initially the car was not cleaned, the car then had to go back for further repairs, the car was cleaned but did seem to be completed in a rush as the water was not dried off and not cleaned from inside.

Service

This time I had an very good adviser. That made me felt better. At least my car was fixed and no leaking right now.

Service

Completely satisfied exceot for the fact that the invoice/MOT didn't have a report attached giving details of tyre tread depths etc. as has been my previous experience at other BMW centres

Service

I've requested an invoice on my last to visits for big jobs covered by BMW extended warranty, only not to receive.

Service

I was unhappy that my personalised seat adjustments had been moved and saved so it took some time to fiddle with the seat adjustments to get comfortable again! There must be a way the service can be done without changing my saved seat settings?

Service

Very happy with the service from reception to car delivery.

Service

Great customer service.

Service

The customer service was very good & professional.

Service

Would have been nice to have received a call in respect of the boot book as I had intended for it to be replaced as a chargeable item.

Service

I would have given a 5 but i had to wait 2.5hrs for an MOT when i was told it would only take 1.5hrs tops.

Service

I came to have 3 things done to the car: to fix a problem with the CD slot under warranty, to have the tyre pressure monitors checked, and to fit a BMW dashcam. None of these were done or done satisfactorily.

Service

No care given to customer just a desire to try and sell me options I did not require. Car also returned without service light settings being reset.

Service

See above

Service

great comms and loved the video

Service

excellent service

Service

Service when buying the car - not great. Service when servicing the car - very good

Service

Very accommodating and efficient service

Service

Chris was brilliant in every respect.And so was the team .

Service

My car was ready on time and return to me in a very clean state.

Service

As BMW is premium brand, I thought they would have a pickup service, my wife drives a VW and gets her car picked up and returned to work when needing a service.

Service

Fabulous

Service

Not very helpful and my car comes back with more issues

Service

No issues very straightforward.

Service

Always get excellent service with sytner Birmingham, wouldn't use anywhere else

Service

The car is well serviced and left clean and tidy.

Service

Absolute mess of service and warranty work. Only interested in selling me tyres: not sorting this issues I was having with my car.

Service

It's frustrating that despite identifying the a failed rear screen heating element I needed to visit again to have a screen fitted then I had to wait 45 mins for a courtesy car, despite having booked. No fault of the service reception but the dealer.

Service

The team went over and beyond

Service

Friendly nd helpful staff .

Service

Very good in Birmingham - if you can park!

Service

quality

Service

The service was ok. For some reason, there was no warm welcome feeling in this center. We used to go the Nottingham Sytner BMW. The level of services provided from Sytner BMW Nottingham is the top.

Service

They investigated an issue with the car and also identified another which were fixed instantly and the car came back in beautiful condition.

Service

Well looked after by the service advisers, but not really sure that when booking an appointment that the person taking the booking fully understands what I am telling them.

Service

The team go above and beyond.

Service

No issues arose on service levels

Service

My car was fixed in a timely manner and a courteous car was provided.

Service

Your agent was very nice, professional and welcoming.I was mainly not satisfied with the fact nobody recognised the fact i actually cut 2 of my fingers while driving and as a result possibly endagering myself and those with me in the car.

Service

Good job; did exactly what was required. Kept me updated.

Service

Competence and friendliness.

Service

The service department was perfect

Service

Fast and efficient

Service

Car was cleaned and the overall service was great, very convenient and I was called when it was ready to collect.

Service

Great team always helpful.

Service

Excellent customer service, answered all my questions and requests thoroughly. We’re more than happy to help

Service

Again customer services were faultless

Sales

Sales team at Birmingham Sytner Adam and Mel kept us well informed throughout the process. Team went out there way to find the right vehicle for us and overall process was very quick and efficient.

Sales

Exceptional customer services from all involved at Sytner BMW Birmingham . A special mention for Andy Shortland, Liam and Mel for making this dream BMW purchase possible

Sales

Whilst I was tempted to change my existing BMW I was pleased to be sold a new car by the staff at Sytner Birmingham

Sales

Very happy with every stage including selection, funding and collection.

Sales

Overall ok disappointed with the pre delivery inspection....driving home tyre pressures all over the place with 4 different readings some well under or well over inflated for a car with 8 miles on the clock this unacceptable

Sales

Copied from above. The vehicle is lovely. However, the customer service is severely lacking. The car was ordered but I was advised of the incorrect delivery date; the navigation system was not functioning on arrival and took a week to resolve, the to

Sales

Staff at dealership were always helpful and making sure I was comfortable. Sales team were very good at finding a demo car for me to try and there seemed to be a nice air of teamwork between them.

Sales

Adam was very helpful at explaining things to me

Sales

Good although never exceeded expectations - response times weren't always that quick and on delivery, the driver car mat was missing which was irritating given the weather, although quickly resolved in a couple of days.