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Sytner Birmingham.

Central Birmingham's Authorised BMW and BMW i Dealer.

Explore the retailer

Sytner Birmingham BMW

Sytner Birmingham BMW recently finished their refurbishment on the New Car showroom, which showcases the latest BMW corporate image. The newly refurbished showroom holds 12 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today.

Meet the team

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Matt Hancox

Head of Business

Mel Bogle

New Car Sales Manager
  • Department Sales

Stuart Hodson

Used Car Sales Manager
  • Department Sales

Sean Purves

Aftersales Manager
  • Department Service

Richard Aston

Parts Team Leader
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service. Especially like to thank Gareth Jenkinson for going the extra mile.

Service

Whilst the service adviser (Jo) was excellent, they omitted a part from my car, causing a significant oil leak. This resulted in my car being recovered by BMW assist and being in my local dealers for 6 days. Sytners are paying the bill for this.

Service

work carried out as requested

Service

Very satisfying. Service representative (Gareth) that I dealt with- (and have done on a number of occasions), is credit to the garage. Pleasant, helpful and gets things done. Very good. V minor point- winter tyres replaced but left under inflated.

Service

Would have been 5 if it wasn't for some dirty marks left on the handle of the drivers door

Service

I know modern cars are difficult to diagnose, but several parts were changed before my fault was found.

Service

from the guy in the yard to service team all were helpful.

Service

Unfortunately, I was called in for rear brake pad replacement, and it turned out that they were replaced about 2 months earlier when I had a service.

Service

Something broke during the oil service and I had to have a hire car.Communication was very good. However, I would expect any replacement car to be equal or better than mine.Also, I would have expected the car to be washed and vacuumed.

Service

Top guys at service (ollie, pete)

Service

I was not satisfied with the reason given about the end of warranty check. The car was given a mechanical wash and tyres dressed with a waterproof coating. I can assure you my car was cleaner when it arrived at the dealership than when I collected

Service

Car was not valeted properly.

Service

Couldn't have asked for more, really.

Service

Had to wait a long time for courtesy car

Service

As above and service done quickly

Service

Helpful and courteous

Service

You did what I requested.

Service

The work fitting a new mirror back was completed within 15 minutes, while I sat and enjoyed a very good cup of coffee.

Service

Staff were attentive, and I was well looked after.

Service

Carried out the work very quickly. Work was also finished in the time that was stated.

Service

Natashu was very good and professional with her job as service advisor.But I do miss the previous service advisor Raj in Sytner City Centre.

Service

I have had my car returned with a faults to the Satnav & handsfree system

Service

simple the staff were attentive and the work carried out was great

Service

Great service, helpful staff, looked after my car.

Service

Excellent service your breakdown service could learn a lot from these guys

Service

The person I spoke to, Pete, was friendly and professional.

Service

everything went smoothly and there was no delay or waiting.

Service

As previously stated the staff were marvellous. More than helpful.

Service

Advisor could have been more proactive and engaged with me to offer incentives/best price for works on my BMW

Service

No problems

Service

They resolved my issue with car, I received courteous car and overall it was excellent.

Service

Friendly, knowledgable staff

Service

I have had my cars serviced at Sytner now for many years,and always found customer service and after care very good.

Service

Great Customer service from all the staff at Sytner Birmingham

Service

Service Costs - Far too excessive

Service

Had to re-book again for TMPS/RDC problem again.

Service

Good communication. Had ordered in parts in advance to be able to fix passenger seatbelt warning warranty issue on the day.

Service

service was excellent, however the car was not cleaned properly

Service

Had no issues the emailed video was a good touch. Always bring my car to the same bmw as they can be trusted.

Service

see above also one item not sorted

Service

from booking through to service drop off and collection very efficient.

Service

The team have always been good to me, Karen, Chelsea, Jo, Olle and tasha

Service

Always kept updated on progress, Natascha is very organised and efficient, and most importantly, builds a great rapport with customers.

Service

As mentioned above.

Service

Everything was looked at, understood and fixed. Natasha was proactive and helpful throughout.

Service

Service section run by professional staff both on the reception and the workshop machines are well trained and do their work to the utmost satisfaction of customer

Service

The member of staff Gareth who dealt with us was very reliable and efficient and delivered what he said he would do trustworthy

Service

Over charging, unsatisfactory replies,evasive answers

Service

Oliver Huxtable understands my service requirements and always seems keen to help me out. No issues with service department on my current cars or past experience. It's great being able to just pick the phone up and talk to Oliver at any point.

Service

I've always had a pleasant experience.

Service

No issues at all

Service

Very good customer care. Service rep friendly and able to answer all my queries.

Service

Ten out ten best all round

Service

Dealership open early in the morning for drop-off (important as then not disrupting work), polite / professional welcome, prompt check-in, regular updates and excellent service on departure - car cleaned too. Thank you

Service

Been using Sytner for 20 years or so. Always excellent service all round

Service

Helpful staff

Service

Very happy with them establishing the problem just don’t agree with the fact I have to wait 4000 before I could use my service pack also your service operator advised can’t use every year so why pay 5 years if can’t use 5 years

Service

great service

Service

Efficient staff and work carried out ahead of time.

Service

well looked after

Service

Did everything I needed efficiently. Even fixed my Bluetooth issue!!

Service

Gareth was again just spot, no messing around and got the job done.

Service

Natascha McGovern at Sytner B'ham is one the best. She is very helpful and always provide best service. I only go back to Sytner B'ham because of Natascha. Otherwise the service we received from the used car sales we would never visited Sytner B'ham

Service

Did what they said they would do.

Service

recently when i went for a servcie, they found other issue with the car e.g. air condititioning from the first service. the was unhappy with £95 investigation price charge and then will charge the cost for fixing issue aswell.

Service

Car always well looked after and given a fantastic valet, everything explained on what has been carried out

Service

Based on staff: Gareth and Anthony were very helpful.

Service

Prompt and professional service

Service

Good service and staff

Service

Good service

Service

The service itself was handled very well. There was however a small issue with the tyre valves which were impossible to remove and instead of checking length of ownership/warranty I felt BMW were too quick in trying to pass the cost to me.

Service

Ask for an appointment n get one within the same day

Service

Customer experience was really good

Service

Friendly, all issues explained and resolved

Service

from entering showroom all the way to leaving everyone i met was friendly , receptionists were the highlight of my day, they never stopped smiling despite some rudeness from one customer.

Service

The car was cleaned to a high standard after the work complete, although on the call I was told 90 minutes yet when I arrived it took just over 2 hours.

Service

Excellent professional service all round.

Service

Jo managed to get me in and out at a time that suited me.

Service

Really happy.

Service

Asked if I would like vehicle cleaned then didn’t bother to clean

Service

Very satisfied

Service

Everything was done on time

Service

Unecessary sales call during service. I'd already told 2 previous callers I wasn't interested in changing my vehicle. This hard sell approach does Sytner no favours and is a cause of customer irritation.

Service

A very efficient service & you are advised & kept up to date

Service

I was dealt with at 8am very efficiently without me needing to ask for assistance, and was given a lift to the station so I was on-time for my business meeting, thank you

Service

This was excellent

Service

I cant trust them with my car, they put in a damaged case over my fuse box and the engineer tried to glue it together. I've had my car from sytner for 3 yrs, took it there for all issues and maintenance,now its been an expensive lesson learnt.

Service

Good service from Ollie

Service

Very receptive and warm staff

Service

Overall was satisfied, however there was a slight issue with the car on delivery meaning I had to return it the next day. This was soon resolved.

Sales

Excellent service and customer experience.

Sales

Andy Shortland was great.

Sales

I didn't attend your centre your rep came to me at my request which was perfect.

Sales

Sophia was brilliant, not pushy, knew what she was talking about.Made it overall a thoroughly easy tansaction

Sales

No problems what so ever

Sales

The car was available to collect sooner than I was expecting it.

Sales

Excellent attention by sales staff.

Sales

I found the purchasing experience much more straightfoward and less gruelling than when buying my previous car from a different BMW dealer.

Sales

The purchase was frustrating given that I had to go to the Birmingham branch to get a better deal on the 435d that I wanted to but in the Oldbury branch . However all the paper work was completed quickly and the car was delivered as promised

Sales

5 out of 5

Sales

I was very satisfied with the stress free service provided

Sales

I was looked after and made too feel welcome

Sales

Car even arrived early!